Public Area Attendant

Help Create an Exceptional Guest Experience

The Metropolitan at The 9 | Cleveland, OH

At The Metropolitan at The 9, every detail matters. As a Public Area Attendant
, you'll play a key role in creating a clean, welcoming, and memorable experience for every guest who walks through our doors. If you take pride in your work, enjoy staying active, and appreciate being part of a team that delivers outstanding hospitality, we'd love to meet you.

As a Public Area Attendant, you'll help maintain the cleanliness and appearance of our hotel's public spaces while ensuring a safe and inviting environment for guests and team members.

Responsibilities include:

• Clean and maintain hotel lobbies, hallways, elevators, restrooms, and other public areas.
• Vacuum, sweep, and mop floors throughout the property.
• Clean and sanitize public restrooms, restock supplies, and ensure they remain guest-ready throughout the day.
• Dust furniture, countertops, artwork, fixtures, and décor.
• Clean windows and glass surfaces as needed.
• Empty trash and recycling containers and dispose of waste properly.
• Respond promptly to spills and other cleaning requests.
• Vacuum elevator tracks and maintain elevator cleanliness.
• Report maintenance concerns such as burned-out light bulbs, damaged furniture, or broken fixtures.
• Perform deep cleaning projects as assigned.
• Complete daily cleaning checklists before the end of each shift.
• Support the housekeeping team with additional duties as needed.

We're looking for someone who:

• Takes pride in keeping spaces clean, organized, and welcoming.
• Has a positive attitude and strong work ethic.
• Works well independently and as part of a team.
• Pays close attention to detail.
• Communicates effectively with coworkers and guests.
• Is dependable, punctual, and reliable.

Previous housekeeping or custodial experience is helpful but not required—we're happy to train the right candidate.

• High school diploma or GED preferred.
• Previous cleaning, housekeeping, or hospitality experience is a plus.
• Ability to read and understand basic instructions and communicate effectively.
• Basic math and problem-solving skills.
• Ability to follow safety procedures and work efficiently.

This is an active position that requires:

• Standing and walking for extended periods.
• Frequent bending, kneeling, reaching, climbing stairs, and lifting.
• Lifting and moving up to 50 pounds.
• Working with cleaning chemicals and equipment while following all safety guidelines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

At The Metropolitan at The 9, you'll be part of a team that values professionalism, teamwork, and exceptional guest service. Every role contributes to creating memorable experiences, and our Public Area Attendants are essential to maintaining the high standards our guests expect.

If you're dependable, motivated, and take pride in creating clean, beautiful spaces, we'd love to have you join our team.