System Specialist

Overview

A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

• Relies on extensive experience and judgment to plan and accomplish work related goals.
• Perform extensive, difficult, and challenging work-related tasks.
• Require no direct supervision while leading and directing others.
• Support start-up and commissioning activities for assigned projects.

• Ensure sufficient manpower on site each day to perform start-up and site testing work.
• Assist during start-up and commissioning as necessary, depending on manpower availability and site location.
• Monitor start-ups for timely completion; work with sales representative and District Manager on providing quotes for additional services not paid for or excess labor requirements resulting from delays beyond Service control.
• Provide first level of technical support assistance to speed up problem resolution.
• Provide daily status reports to Service management and sales representative.

• Render on-site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues.
• Provide technical support on-site or via telephone to CE’s.
• Assist contractors during installation and commissioning of assigned projects.
• Provide OJT to CE’s on various types of equipment in the field.
• Implement Field Change Notices (FCN) according to published guidelines.
• Stay current on Safety Bulletins, FCNs, and Service Tips.

• Operate in a safe manner in accordance with published safety guidelines.
• Wear appropriate PPE as per company guidelines and job duties.
• Adhere to work hours policy guidelines – “14 hours rule”.
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.

• Provide accurate and timely reporting according to company guidelines; time cards, expense reports, mileage reports, ticket closure, forms, etc.
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary.
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable.
• Assist with scheduling by working within the guidelines.
• Delegate team tasks as needed.
• Maintain company property according to company policies (vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, etc.).

• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer where applicable.
• Aim to provide all customers a first-time fix for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer/Contractor meetings as required.

• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Capable of making technical and commercial decisions under pressure.
• Evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Perform inventory cycle counts according to company guidelines.
• Adhere to company dress code and safety regulations.
• Understand and comply with startup/escalation processes and procedures.
• Lead by example and act as a role model to all field associates.
• Maintain proper and adequate level of internal communications and the ability to communicate with all levels within the organization.

• Required experience (One of the following):
• Minimum 10 years relevant industry/commercial experience and leadership experience.
• Six years military experience in a related field plus 5 years Liebert product experience.
• Required education:
• High School Diploma or accredited GED.
• 1-2 year HVAC Diploma or Technical School Degree.
• EPA 608 refrigerant license – Level 2 or Universal.
• Interpersonal
  
  Skills:
  
  Professional,…