Network Copier Installer​/Delivery​/Trainer

The Network Copier Installer/Trainer and Delivery Specialist is primarily responsible for delivering, installing, connecting, and training clients on network copiers, printers, and scanners. The Network Copier Installer/Trainer and Delivery Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.

• Review daily delivery schedule, confirm scheduling calls have been made in advance to the client.
• Deliver equipment to client ensuring all established quality assurance standards are met.
• Perform network installation at clients’ sites ensuring compliance with set guidelines and procedures.
• Complete the connectivity of equipment by installing printer software onto workstations/servers and install/configure scanning software per the Statement of Work.
• Proper installation of meter gathering software for all copiers, printers, and wide format devices.
• Test all functions and applications prior to leaving client to ensure newly installed equipment operates to client’s expectations.
• Troubleshoot any issues that arise during network installation, training and/or testing, utilizing all resources available to ensure complete client satisfaction.
• Provide customized training to end users.
• Maintain scheduled appointments to ensure efficiency and profitability for Marco and our clients through timely arrivals or notifying Installation Coordinator and client of scheduling changes/conflicts.
• Complete proper paperwork with client. Including all Docu Sign documents for leasing, data collection, and contracts.
• Communicate post-installation information and status to Sales Representatives.
• Create and maintain effective training and installation tools.
• Research and keep up to date with new and existing products supported by the Copier Installation team.
• Assist Sales Representatives with pre-sales questions and assist on demonstrations for potential clients as requested.
• Rebuild, reinstall OS, update firmware, and update various print controllers.
• Perform back‑up helpdesk duties when requested.
• Maintain 80% billable percentage.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include collecting client signatures and time entry process.
• Perform all work in a safe manner including but not limited to loading/unloading delivery vehicles, lifting equipment, etc. to protect yourself and your coworkers. Use good judgment and give constant attention to the work being done.
• Attend required company and departmental meetings.
• Assist with operations as needed including warehouse and setup duties.
• Complete post install paperwork including pickup forms, toner excess forms, and scanning paperwork to the supporting warehouse.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Previous trainer experience preferred.
• Experience with networking and printing with Macintosh computers preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

• Strong understanding of TCP/IP, DNS, SMTP, and other network protocols.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Balance team and individual responsibilities;
  Exhibit objectivity and openness to others' views;
  Give and welcome feedback;
• Contribute to building a positive team spirit;
  Put success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect;
  Work with integrity and ethically;
  Uphold organizational values.
• Follow policies and procedures;
  Complete administrative tasks correctly and on time;
  Support…