Customer Service Engineer, Diagnostics - Fort Collins, CO​/Cheyenne, WY

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Fort Collins, CO / Cheyenne, WY

Mon through Fri, 8 a.m. to 5 p.m.

• Service DX (Laboratory Diagnostics) Equipment in the Ft Collins, CO & Cheyenne, WY area. Customer Service Engineer Level based on prior experience.
• Install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Manage company assets including a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.

• Experience performing service, preventative maintenance, and modifications on DX Equipment at customer sites with minimal supervision.
• Proficiency in establishing and maintaining business relationships with customers and peers, and performing necessary administrative duties accurately.
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

• Minimum high school diploma;
  Technical Associate's Degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, ability to work both individually and in an established team setting.
• Proficiency in network applications and tools (including eVO, mButler, MS Office, Concur, NAM Customer Service website – Engineer Tools).
• 5+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license, ability to drive independently day and night, and good driving record.
• Physical requirements:
  
  lifting 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high‑reach, fine grasping manipulation, good vision, and ability to work alone.
• Excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software; experience with electronics, hydraulic, and pneumatic systems.

$74,300 - $102,168

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick leave and safety time

Siemens Healthineers is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protection status, veteran or military status, and any other category protected by law.