Service Manager

Position Summary

The Service Manager II coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monitoring the monthly maintenance budget. Exhibits strong commitment to the service needs of the internal and external customer and represents the company in a professional and courteous manner.

• Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff.
• Participates in the site staffing needs with the Community Manager.
• Assesses training needs of employees, provides input for needed training programs, and coordinates and schedules appropriate training.
• Responsible for safety and skill training for all maintenance employees.
• May assist with completing written property safety audits.
• Responsible for daily property and grounds inspections to identify needed maintenance and liability hazards.
• Ensures all repairs/replacements are assigned and completed within company standards, including interior and exterior rehabilitation and construction projects.
• Assists with monitoring resident satisfaction and ensures follow‑up on results by property maintenance staff.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
• Knowledge of federal, state, and local codes and internal policies, initiatives, and systems regarding maintenance.
• Applies mechanical methods, practices, and tools in inspections and repairs of faults in mechanical equipment/components.
• Inspects, maintains, installs, repairs, replaces, and cleans equipment, including sourcing and installing new equipment.
• Assists in ensuring that preventive maintenance programs are implemented, followed, and documented per BH program guidelines.
• Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures the team’s understanding and compliance.
• Responsible for the maintenance and security of all property‑issued tools.
• Shares on‑call responsibilities, including inclement weather conditions, with the maintenance team.
• Responds to resident requests per company standards.
• Other duties as assigned.

• Minimum of five or more years of progressive maintenance and safety experience.
• Advanced computer skills and industry‑specific technology to coordinate and respond to resident/management requests for the property.
• Regularly performs manual, task‑oriented work independently and prioritizes tasks.
• Assigns tasks to large teams.
• High school diploma preferred.
• Oversees 300–500 units in one community.

• EPA Section 608 Type I – Appliance, Type II – HVAC, or Universal Certified Pool Operator where required by local jurisdiction.
• Working knowledge of appliance repairs.
• Working knowledge of HVAC repairs.
• Required to provide own industry‑specific hand tools.

Monday‑Friday (schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on‑call” and/or participation in a rotating “on‑call” schedule, is needed to meet business requirements.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including, but not limited to, standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reach overhead.
• Operation of a motor vehicle on-site, if applicable.
• Exposure to all weather conditions.

$28.35 - $42.53.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.

All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company’s policies and procedures.

This job description does not provide an all‑encompassing list of duties or responsibilities. Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time to meet business and organizational needs.