AGM ​/ DGM Operations

Job description

AGM / DGM Operations

Location:

Coimbatore (Must be HQ at Coimbatore)
Language:
Hindi is mandatory

Experience:

Relevant senior-level operations experience in the parcel/logistics industry

Job Summary
We are looking for an experienced  AGM / DGM Operations  to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to  Pan-India operations and/or operations across major cities , with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability.

Key Responsibilities
Operations Management
Manage end-to-end parcel/logistics operations across assigned locations.
Drive operational performance, productivity, service quality and cost efficiency.
Ensure smooth functioning of hubs, branches, delivery operations and associated facilities.
Monitor daily operational KPIs and take corrective actions to achieve targets.
Ensure timely pickup, processing, movement and delivery of shipments.
Pan-India / Multi-City Operations
Must have experience managing operations across  Pan-India or major Indian cities .
Coordinate with regional/zonal teams and central operations.
Standardize processes and best practices across multiple locations.
Manage operational challenges involving high shipment volumes and multiple stakeholders.
Team & People Management
Lead large teams of operations, hub and delivery personnel.
Build a performance-driven culture and improve employee productivity.
Manage manpower planning, recruitment, training and performance evaluation.
Develop second-line leadership and operational talent.
Business & Cost Management
Drive operational profitability through effective manpower, route and resource utilization.
Control operating costs without compromising customer service.
Monitor productivity, capacity utilization and other critical operational metrics.
Support business growth through scalable and efficient operating processes.
Customer Service & Quality
Ensure adherence to defined service-level agreements and delivery timelines.
Monitor customer complaints, escalations and service failures.
Identify root causes and implement sustainable corrective actions.
Improve customer experience and operational service quality.
Compliance & Process Excellence
Ensure compliance with company policies, SOPs and statutory requirements.
Strengthen operational controls and minimize losses, damages and shipment exceptions.
Drive continuous improvement and process optimization initiatives.
Candidate Profile
Graduate/Postgraduate with strong operations experience.
Significant experience in  parcel, courier, express logistics, e-commerce logistics or similar industries .
Proven experience in  Pan-India operations or operations across major cities  is mandatory.
Strong leadership experience managing large and geographically distributed teams.
Excellent understanding of hub, sortation, transportation and last-mile operations.
Strong analytical, problem-solving and decision-making skills.
Hindi language proficiency is mandatory.
Willingness to travel extensively as required.
Industry:  Leading Parcel / Courier / Logistics Company
Mandatory:  Hindi + Pan-India/Major City Operations Experience

If your expeience suits our JD, Pl share your updated resume to