Cleaning Services Technician - University of Maryland

Job Title: Cleaning Services Technician

Reports To: Facilities Operations Manager

Location: Discovery House at University of Maryland

Compensation: $20.50 - $21.50 per hour with comprehensive benefits package

FLSA Status: Non-Exempt

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

The Cleaning Services Technician is responsible for maintaining the cleanliness, sanitation, and overall appearance of residential buildings, common areas, and surrounding grounds within a student housing community. This position plays a key role in creating a safe, welcoming, and well-maintained living environment for residents, guests, and campus partners. Responsibilities include routine cleaning, sanitation, waste and recycling collection/disposal, event support, inspections, and special project work throughout the community.

The Cleaning Services Technician is expected to complete assignments efficiently and professionally while maintaining high standards of cleanliness, safety, and customer service. Success in this role requires strong attention to detail, reliability, teamwork, and a positive, service-oriented attitude in all interactions with residents, coworkers, vendors, and visitors.

• Clean and maintain residential common areas, including hallways, stairwells, elevators, lounges, offices, public restrooms, trash rooms, recycling rooms, and other shared spaces
• Sweep, scrub, mop, vacuum, dust, sanitize, and disinfect assigned interior and exterior areas to ensure high standards of cleanliness and presentation
• Clean carpets, rugs, upholstered furniture, windows, blinds, walls, ceilings, lighting fixtures, doors, and woodwork as needed
• Responsible for the ongoing collection, removal, and proper disposal of trash and recyclable materials from interior trash rooms, common areas, and exterior areas throughout the site.
• Duties include transporting materials to designated trash dumpsters and recycling containers and maintaining clean and orderly waste collection areas.
• Replenish restroom and cleaning supplies to maintain properly stocked and sanitary facilities
• Clean resident units when assigned and assist with apartment turnover preparation as needed during move-in and move-out periods
• Complete all assigned housekeeping checklists, cleaning schedules, and project assignments accurately and on time

• Follow all safety procedures and properly utilize required personal protective equipment (PPE)
• Support university and community sustainability initiatives through proper waste sorting, recycling collection, and responsible chemical usage
• Maintain custodial equipment, carts, tools, and supplies in clean and organized condition
• Monitor inventory levels of custodial supplies and communicate replenishment needs to supervisors in a timely manner
• Ensure assigned areas consistently meet community appearance, cleanliness, sanitation, and safety standards

• Respond to resident, student, staff, and guest requests in a professional, respectful, and customer-focused manner
• Foster a positive and collaborative team environment through reliability, communication, and a willingness to support operational needs
• Assist with securing buildings as assigned, including locking/unlocking doors and reporting suspicious activity or safety concerns
• Perform additional duties and special projects assigned to support community operations and resident satisfaction

To perform this job successfully, an individual must be able to…