Facilities Operations Manager

Job Title: Facilities Operations Manager
Location: South Campus Commons – University of Maryland
Reports to: Associate Director of Facilities
Salary: $86,000.00 – $90,000.00 per year (comprehensive benefits package)
FLSA Status: Exempt

The Facilities Operations Manager is responsible for overseeing all facilities and custodial operations at South Campus Commons at the University of Maryland. This role provides leadership for the Facilities team, including training, supervision, and performance management of staff. This position develops, implements, and oversees maintenance, cleaning, and preventive maintenance programs to ensure a safe, clean, and well-maintained residential community. This position also works closely with campus partners to support a high-quality housing experience and ensure efficient day-to-day operations.

Facilities Management & Operations

• Oversee all building maintenance, cleaning, and custodial services across the residential community of seven buildings and 2,195 residents, ensuring consistent and high-quality service delivery in all interior and exterior spaces
• Ensure all facilities are maintained to high standards of cleanliness, safety, and functionality, including residential units, common areas, hallways, amenities, and outdoor spaces
• Develop, implement, and continuously evaluate preventative maintenance programs to support long‑term asset preservation, reduce equipment downtime, and extend the life of building systems and infrastructure
• Monitor, prioritize, and respond to facility‑related work orders, service requests, and emergency issues in a timely and effective manner to minimize disruption to residents and operations
• Conduct regular inspections of facilities and custodial work to ensure compliance with established standards, identify maintenance needs, and address deficiencies proactively
• Coordinate with internal teams and external vendors to ensure efficient completion of maintenance and cleaning tasks
• Maintain accurate documentation of maintenance activities, inspections, and service outcomes to support operational tracking and reporting
• Train, supervise, and evaluate approximately 20 Facilities team members, ensuring all staff are properly onboarded, trained in procedures, and equipped to perform job duties effectively
• Provide ongoing coaching, mentorship, and performance feedback to support employee development, improve job performance, and reinforce service standards
• Conduct regular performance evaluations and hold accountability conversations to ensure expectations are clearly communicated and consistently met
• Schedule, assign, and adjust staff work assignments to ensure appropriate coverage across all shifts, seasonal demands, and operational needs
• Oversee daily workflow and task delegation to ensure efficiency, timely completion of responsibilities, and balanced workloads among team members
• Foster a positive, respectful, and service‑oriented team culture that emphasizes accountability, collaboration, and pride in maintaining a high‑quality residential environment
• Address personnel issues and performance concerns in a timely and professional manner, following established policies and procedures
• Support ongoing staff training and professional development initiatives to strengthen skills, improve retention, and enhance overall team effectiveness

Planning & Administration

• Monitor ongoing operational needs across facilities, identifying trends, recurring issues, and areas requiring additional attention or resources
• Collaborate with team members and campus partners to align maintenance and cleaning schedules with turn, special events, and operational demands
• Recommend and implement process improvements, best practices, and…