Service Manager

Windtree

Position Summary:

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. This role will work alongside the Community Director to ensure achievement of financial performance and increase asset value.

A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities:

Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency

Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates

Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs

Perform and assign service requests for residents daily and timely

Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable

Perform pre-move out inspections with Community Director, timely

Schedule timely completion of make-readies and service requests with maintenance staff and vendors

Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways

Manage and complete property improvements and preventive maintenance scheduled tasks, promptly

Maintain accurate documentation of all replacements and on-site purchases, including product warranty information

Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed

Manage vendor relationships for best pricing, quality and service

Reorder inventory supplies as necessary within the property’s budget parameters

Must take part in the on-call rotation, as scheduled/needed

Must use personal vehicle to respond to service requests and pick up supplies as needed

Benefits & Perks At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness Medical, Dental, and Vision Insurance Employer-paid Basic Life Insurance Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost Financial Benefits
401(k) Retirement Plan with company match of up to 4% of your eligible income

Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work Vacation accrual, with no usage waiting period upon accrual

Sick time accrual, with accrued time usage eligibility after 60 days of employment

Nine company-designated paid holidays annually

Housing Benefits Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Workplace Support Company-provided maintenance uniforms

Career Development…