Facilities Operations Supervisor

Job Description

The Facilities Operations Supervisor serves as the administrative backbone of the maintenance department, ensuring the seamless flow of work orders, vendor management, and financial oversight. This role shifts focus from hands‑on repair to the strategic management of facilities systems—overseeing the lifecycle of maintenance requests, managing the procurement of parts and services, and ensuring that all property work meets the high standards of a premier casino environment.

By bridging the gap between technical staff, vendors, and the accounting department, this position ensures a safe, efficient, and well‑documented operation that enhances the guest experience.

Starting Salary: $57,800

• System Administration:
  Act as the primary administrator for the work order system (Maximo); intake, prioritize, and assign tasks to ensure efficient departmental workflow.
• Financial & Procurement Oversight:
  Manage the full lifecycle of Purchase Orders (POs) and invoicing; reconcile bills and partner with accounting / Director of Facilities to ensure vendors are paid promptly upon verified completion of work.
• Vendor Management:
  Serve as the main point of contact for external contractors; manage scheduling, verify and coordinate on‑site service schedules.
• Property & Quality Control:
  Conduct regular property walkthroughs to identify maintenance needs and perform final inspections on completed work to ensure it meets safety and aesthetic standards.
• Preventative Maintenance Planning:
  Develop and monitor the PM calendar for critical building systems (HVAC, life safety, generators) to prevent downtime and extend equipment life.
• Resource Coordination:
  Monitor and track inventory levels for tools, supplies, and chemicals; manage the ordering process to ensure the team is always equipped for daily operations.
• Technical Documentation:
  Maintain and organize property blueprints, building plans, and permits to support future improvement projects and regulatory compliance.
• Regulatory Liaison:
  Ensure all maintenance activities align with OSHA standards and local gaming commission facility requirements.
• Performance Metrics (KPIs):
  Track and report on key maintenance metrics such as work order completion rates, maintenance backlogs, and technician productivity.
• Analysis:
  Analyze maintenance data to identify recurring equipment failures or systemic problems and recommend long‑term solutions or process improvements.
• Supply Chain Coordination:
  Manage the centralized inventory of specialized parts and tools, coordinating with the Purchasing department to source competitive pricing and ensure critical spares are always in stock.
• Team Leadership & Field Execution (Working Leader):
  Serve as a working leader by balanced hands‑on technical execution with team guidance; provide daily direction, assign field duties, and work alongside technicians to ensure high‑quality, efficient task completion.
• Work Order & Task Accountability:
  Drive accountability across the maintenance lifecycle; actively execute, track, and formally sign off on pending tasks and work orders to eliminate backlogs and maintain operational continuity.
• Staff Development & Training:
  Lead onboarding and continuous training programs for new and existing personnel; educate staff on equipment operations, safety protocols, work order systems, and facility‑specific maintenance standards.

• High school diploma or GED required.
• Minimum of two (2) years of experience across multiple trade areas, including air conditioning, refrigeration, electrical, plumbing, carpentry, and welding.
• Minimum of two (2) years of experience in building or facilities maintenance.
• Prior supervisory or lead experience preferred.
• Valid driver’s license required.
• Must be at least 21 years of age.
• Proficient in verbal and written English communication.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

• Ability to read, write, and understand work orders, instructions, and safety guidelines.
• Ability to safely use hand tools, power tools, equipment, and machinery required for maintenance and repair work.
• Ability to respond promptly to maintenance calls and priorities while maintaining professionalism and courtesy.
• Strong focus on guest service with continual attention to the needs of guests and team members.
• Working knowledge of OSHA safety standards and required safety procedures.
• Knowledge of personal protective equipment (PPE) and the ability to ensure proper usage.
• Ability to perform assigned duties under frequent time pressure in a fast‑paced, interruptive environment.
• Ability to work throughout all property facilities, including occasional confined spaces.
• Ability to work in environments exposed to hot and cold temperatures, varied weather conditions, fumes, and maintenance‑related chemicals.
• Ability to perform job duties in an active casino environment, which may include moderate noise levels.