Personal Computer Services Technician G115 - Information Technology

Major Duties and Responsibilities

The Technical Operations Field Technician is the first IT responder to client issues within the Columbus Consolidated Government (CCG). The Field Technician is expected to diagnose and troubleshoot common issues with client machines, network devices, networks, and other CCG technology equipment as necessary. They are expected to coordinate with other divisions within the CCG Information Technology department to solve more complex issues.

Additionally, the Field Technician is expected to be able to provide front-line customer support during times of emergency.

• Troubleshoots, tests, repairs, and services client workstations or any other technology equipment.
• Provides initial network issue triage.
• Provides service and customer support during field visits.
• Manages on-site installation, repair, maintenance, and testing.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces detailed service reports.
• Documents processes.
• Operates vehicles and machinery in a safe manner.
• Follows company procedures and protocols.
• Cooperates with other IT Divisions and shares information across the organization.
• Makes appropriate recommendations on repairs, diagnostics, and equipment specifications.
• Builds positive relationships with customers
• Maintains and expands job knowledge, skills, and abilities.
• Performs other related job duties as assigned.

• Knowledge of computer hardware and its components.
• Knowledge of standard repair and replacement of parts for workstations.
• Knowledge of basic networking concepts.
• Knowledge of Office 365.
• Skill in operating a personal computer.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Ability to operate city vehicles

Knowledge and level of competency are commonly associated with completing specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the position's primary duties, usually associated with completing an apprenticeship/internship or having had a similar position for one to two years.

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Crawling – moving about on hands, knees, or hands, feet.
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Talking 2 – shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Visual Acuity 4 - operate motor vehicles/heavy equipment.
• Visual Acuity 5
  -close acuity for inspection of small defects, machines, use measurement…