Mechanic II

About us

Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
• 15% Associate Discount
• Dave Ramsey's Smart Dollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership

The Mechanic II is tasked with managing work orders for customer repairs and perform servicing and repairs on a range of equipment. This equipment encompasses diesel-powered compact tractors (19HP to 74HP), garden tractors, mowing equipment, UTVs, lawn and garden equipment, and company-owned fork trucks. The position involves service parts ordering and warranty claims filing responsibilities, alongside strong customer communication skills.

Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions for all assigned work orders.

• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
• Ensure the safe, and proper usage of equipment and tools.
• Ensure compliance with legal regulations for the handling, storage, and disposal of hazardous materials.
• Take responsibility for, or share the responsibility of, timely completion of necessary warranty documentation according to manufacturer requirements.
• Manage special order parts for work orders as necessary.
• Accurately document daily work performed.
• Maintain a clean, organized shop area in accordance with management standards to ensure a safe environment.
• Take responsibility for special order parts related to work orders.
• Conduct service tasks in adherence to safety standards and manufacturer requirements.
• Utilize computer systems to identify parts, document repair progress, order components, and process claims.
• Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings.
• Exhibit effective communication skills, engaging professionally with various audiences for customer interactions, sales support, and education.
• Provide daily updates on completed work, identified issues, and upcoming schedules.
• Assist in loading and unloading customer machines for repairs and deliveries.
• Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines.
• Participate in equipment sales processes as required.
• Manage multiple priorities, organize workloads, and meet deadlines effectively.
• Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values:
  People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

None

• At least 3 years of diesel repair experience or equivalent…