Janitorial Supervisor Macys Polaris - Columbus

Overview

Primary

Purpose:

To lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly and attractive conditions; and to perform a variety of technical tasks relative to assigned area of responsibility.

• Ensure that new employees are properly oriented and are aware of performance requirements.
• Plan, prioritize, assign, supervise and review the daily work of staff.
• Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly – utilizing staff input.
• Maintain a motivational and supportive working environment for staff.
• Implement and support customer service goals.
• Utilization of Q.A. Program to quantify personnel performance.
• Utilization of Blue Chips’ training and safety information to ensure employee safety and compliance through continued training.
• Communication with management to coordinate tasks and solicit feedback on specific needs related to area of responsibility.
• Develop and maintain a sense of urgency and follow-through related to correcting customer service issues.
• Follow-through on all requests for all routine and non-routine tasks.
• Specifically responsible for proper use of products and equipment.
• Performs other duties as assigned or directed by Account Manager or Operations Manager (this could include, but is not limited to, floor care – stripping and waxing floors, extraction and bonneting of carpets, auto scrub and buffing of floors).

• Knowledge of: Operations, services and activities of a commercial cleaning program.
• Safe work practices
• Methods, procedures, materials and equipment used in commercial cleaning.
• The use of toxic and non-toxic chemicals (per MSDS sheets).

• Ability To: Supervise, organize and review the work of lower level staff.
• Operate powered and non-powered janitorial equipment.
• Make minor repairs to commercial cleaning equipment.
• Distinguish hazardous chemicals.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work including clients/customers and the general public.

• Apply Skills And Knowledge Necessary To: Make sound decisions
• Effectively interact and communication with others
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
• Walking, standing or sitting for extended periods of time
• Operating powered and non-powered equipment
• Bending, stooping, kneeling and lifting

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