Maintenance Manager; Lease

Maintenance Manager (Lease-Up)

Location:

New Albany, OH

Pay: $27-30 per hour

We are seeking a hands‑on, solutions‑oriented Maintenance Manager to lead maintenance operations for a new lease‑up multifamily community. This role is critical to the successful launch and stabilization of the community and requires a leader who thrives in a fast‑paced, evolving environment while maintaining high standards for quality, safety, and resident experience.

Reports to:

Community Manager, Director of Community Management

• Lead maintenance operations during all phases of lease‑up and community stabilization.
• Coordinate and participate in unit turnover walks and transitions from construction to community management.
• Identify and document punch‑list items, warranty concerns, and quality assurance issues in collaboration with construction teams.
• Ensure apartment units, amenity spaces, common areas, and back‑of‑house operations are move‑in ready.
• Establish and organize the onsite maintenance shop, tools, inventory, equipment, and operational procedures.
• Assist in developing preventive maintenance programs and service protocols for the new community.

• Prioritize, assign, and complete maintenance service requests in a timely and professional manner.
• Oversee daily maintenance operations including HVAC, plumbing, electrical, carpentry, appliance repair, painting, grounds, and general repairs.
• Track and manage work orders to ensure completion, quality, and resident satisfaction.
• Maintain community appearance, safety, and operational functionality at all times.
• Participate in on‑call rotation for evenings, weekends, and emergencies as required.
• Ensure all work is completed in compliance with company standards and applicable local, state, and federal regulations.

• Lead, train, and support maintenance team members to ensure accountability and operational excellence.
• Coordinate vendor and contractor work to ensure quality, timeliness, and budget compliance.
• Assist in hiring, onboarding, training, and performance management of maintenance staff.
• Foster a positive, team‑oriented culture focused on responsiveness, professionalism, and ownership.

• Assist in managing maintenance budgets, purchasing, and inventory controls.
• Review and approve vendor invoices, supply orders, and maintenance‑related expenses.
• Conduct regular property inspections and identify areas requiring immediate or preventive maintenance attention.
• Support operational reporting, forecasting, and capital planning efforts.

• Deliver responsive, high‑quality service to residents and internal teams.
• Address maintenance concerns with professionalism, urgency, and strong communication.
• Help create a clean, safe, and welcoming living environment throughout the lease‑up process.
• Support resident retention by ensuring excellent service and consistent community standards.
• Assist with other projects or duties as directed or assigned.

• Ensure apartment units and amenity spaces are consistently move‑in ready and maintained to high standards.
• Successfully support the transition from construction to stabilized operations with minimal disruption.
• Establish organized and efficient maintenance operations, systems, and preventive maintenance programs.
• Maintain strong service request completion times and resident satisfaction scores.
• Stay calm, adaptable, and solutions‑focused during periods of rapid growth, changing priorities, and operational challenges.
• Demonstrate ownership and accountability by stepping in wherever needed to support the success of the community.
• Build strong working relationships with construction teams, vendors, residents, and onsite staff.
• Lead with professionalism, urgency, and a “get it done” mentality while maintaining safety and quality standards.

• High school diploma or equivalent required.
• 3+ years of multifamily maintenance or facilities management experience required.
• Previous lease‑up, new development, or construction transition experience strongly preferred.
• Prior…