Field Service Technician; Cincinnati​/Columbus, OH

Field Service Technician (Cincinnati/Columbus, OH)

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑in‑class customer experiences and strive for advanced technical skills, we want to talk to you.

Bartelt Packaging, a Pro Mach Company, provides best‑in‑class solutions for pouching and cartoning systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment. Bartelt Packaging is looking for a Field Service Technician to join its team.

The Field Service Technician travels extensively to repair, maintain, and start‑up specified Bartelt Packaging equipment and provides a communication link between customers and the company to deliver excellent customer service.

• Installation, integration, repair and troubleshooting of flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem‑solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Direct or oversee customer personnel during plant machinery installations, integrations or servicing (repair and/or troubleshooting).
• May provide on‑site customization of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24‑hour on‑call status and provide customer technical telephone support.
• Provide factory‑floor support when not providing customer field‑service support/travel.
• Provide customer training regarding the operation and service of our machinery.
• Assist customers with aftermarket parts needs while in the field.

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves on being a company where people choose to build a career.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, life insurance, a generous paid time‑off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside of our posting details, do not accurately reflect our internal compensation ranges.

• Technical associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Knowledge and skills of mechanical principles and willingness to travel extensively within the US and, from time to time, internationally.
• Good communication and interpersonal skills and a strong customer‑service focus.
• Proficiency in Windows and MS Office (Word, Excel, Outlook).
• Excellent customer‑service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.