Wide Format Service Technician

Position: Wide Format Service Technician (Traveling)
Wide Format Service Technician Traveling Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT  and TX With over 40 years of success in office equipment and technology sales and service our growth and reputation have afforded us great relationships with top manufacturers such as Canon HP Roland Mutoh and many more At Pacific Office Automation youll find an innovative technology company full of growth opportunities excellent benefits and passionate coworkers who are committed to helping you succeed Among our company goals we strive to be a long term employer by providing employees with the training and certifications necessary to stay current with rapidly evolving technology At POA we believe every voice matters and should be heard regardless of seniority or tenure Position Pacific Office Automation is currently seeking a Wide Format Service Technician to support customers throughout the United States This position is home based and requires approximately 50 travel primarily throughout the Central and Eastern regions of the US This role is ideal for a self motivated customer focused technician who enjoys working independently traveling to customer sites and serving as a trusted resource for wide format equipment installation service and training Essential

Job Duties Provide phone and onsite technical support to customers

Perform diagnostics troubleshooting repairs software upgrades machine modifications retrofits and preventative maintenance on production print equipment

Complete equipment installations deinstallations relocations and customer operator training

Follow up with customers after installations to ensure expectations have been met and equipment is operating properly

Manage and coordinate upcoming installations including confirming site readiness requirements such as power availability forklift scheduling and RIP software compatibility

Provide high quality technical support by completing service calls according to company standards and service agreements

Assist customers with equipment related questions and provide guidance regarding color management and production workflows

Develop a working knowledge of Onyx software and RIP systems to support customer print production environments

Understand how RIP software manages print production and assist customers with general operational questions

Participate in ongoing training programs to remain current on products software and service procedures

Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations

Maintain accurate service records and documentation

Work effectively in a fast paced customer focused environment

Qualifications 26 years minimum of relevant field service experience

Experience servicing and repairing wide format equipment and related technology

Experience with Canon wide format print equipment strongly preferred

Working knowledge of Onyx software and production RIP workflows preferred

Strong computer and networking knowledge

Excellent customer service and communication skills

Strong mechanical electrical and troubleshooting abilities

Strong working knowledge of Windows operating systems and related applications

Highly motivated with the ability to work independently from a home office environment

Ability and willingness to travel approximately 50 of the time primarily throughout the Central and Eastern United States Must possess a valid drivers license with a clean driving record

Benefits 3038 an hour depending on experience

Advancement and growth opportunities into leadership roles

Collaborative team oriented environment

Medical Dental Vision and Life Insurance Matched 401kPTO Vacation and Sick Leave

FSAHSA programs

Company vehicle provided for business and personal use Ongoing manufacturer training and certification opportunities

INDSP LI Onsite