Bench Tech

Position Summary

Bench Techs perform in‑house servicing and repair of company products at an established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field‑based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.

Performs both repairs and preventive maintenance tasks on the terminal. Responsible for ensuring that all equipment repaired at the bench is completely reliable and all upgrades (ECOs) are completed. The terminal is made to look as “like new” as feasible. Repairs are affected to a level set by guidelines. Some sub‑assemblies are repaired locally while others are sent to repair depots that specialize in the repair of that sub‑assembly.

Performs administrative duties such as organizing and controlling inventory, documentation, tools, and test equipment. Prioritizes workload to ensure an adequate number of terminals for the field personnel. Ships defective boards, sub‑assemblies, etc. in a timely manner. Properly documents problems on shipped parts and tracks them to ensure a reasonable turnaround time. Enters all repair data into Bench Repair database daily.

• Must have a high school diploma or equivalency.
• An understanding of and some experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management request and feedback.
• Proven self‑starter with motivation and ability.
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem‑solving skills to determine the most cost‑effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service ability issues.
• Ability to lift, install and move large self‑service equipment (occasionally lift or move up to 50 pounds). On occasion climbing ladders.
• Pass background check and a clean driving record.

The physical demands of this job include sitting, standing, walking, bending, using hands, operating a computer, and having specific vision abilities to include close and distance vision and the ability to adjust focus while working with computer and business equipment.

Employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, and meet certain standards dictated by law, regulation or contracts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.