Field Service Engineer

The Field Service Engineer (FSE) serves as the primary company representative to perform work at customer locations. The FSE installs company products, performs preventive maintenance, performs diagnostics & troubleshooting, and repairs for all company products. The Micromeritics Customer Experience mission is accomplished through the field service organization.

• Maintain the health and safety of our employees, customers, and communities as a top priority.
• Adheres to the company code of ethics and professional engineering standards.
• Travels within their assigned territory by car, train, orplane and provides installation and support of Micromeritics’ instruments.
• Performs service activities in conformance with (GLP) good laboratory practices.
• Maintains prompt professional communications with customers and internal staff and provides customer support to customers via phone and/or email.
• Perform field-based maintenance and repair of all company instruments.
• Performs field-based inspection and troubleshooting.
• Conducts repairs of instruments, orders, and replaces place parts or components for malfunctioning instruments.
• Completes reports, logs and service documentation and repairs in conformance to good laboratory practices.
• Actively promotes company service products and offerings and markets company service products and contracts.
• Provide service reports related to product reliability/warranty.
• Contributes to documentation and records by revising up-to-date manuals, service notes, drawings, and other materials required to maintain best practices.
• Responsible for maintaining assigned equipment and tools, including company vehicles, parts, IT devices, and documentation.
• Maintain accurate and organised spare parts inventories, tools, and safety supplies.

• Experience installing, performing maintenance, troubleshooting and supporting end-user utilisation of particle characterization or scientific instruments.
• Associate degree, or 2+ years specialised training of electrical systems, mechatronics, industrial systems, or related fields.
• Understands electronic systems technology including circuits, wiring/connectors, analog/digital communications, power adapters and transformers.
• Understands mechanical and plumbing systems including gas distribution, flow and pressure chambers.
• Knows how to use various testing devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems.

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