Customer Service Associate

Pacific Coast Trane/Fix Air Customer Service Associate Summary

Pacific Coast Trane/Fix Air is seeking a Customer Service Associate for our Concord location. This position primarily supports warehouse operations, including shipping, receiving, inventory organization, and material handling. The employee will also be cross-trained to occasionally assist customers with parts orders, inquiries, and other customer service needs.

• Execute quote and order management processes with a high level of accuracy to expedite fulfillment and ensure customer satisfaction and timely delivery, including entering quotes and invoices and following through on fulfillment.
• Be responsible for all inbound and outbound shipments and receiving.
• Maintain office and warehouse equipment and supplies required for effective operation.
• Stock and arrange products and parts to ensure warehouse inventory turns.
• Handle equipment and parts unloading and loading.
• Communicate well with delivery representatives
• Delivery Paperwork process orientated
• Unloading and loading trucks using a forklift
• Provide support to customers in person or via phone/email and find the best method to resolve problems to ensure customer satisfaction.
• Process customer orders and respond to inquiries, questions, or complaints regarding Parts and Supply offerings, and offer solutions to ensure customer satisfaction and future sales.
• Keep current knowledge of Trane products, offerings, and promotions to provide premier customer experience and drive sales.
• Inspect parts and equipment for damage
• Maintain flexibility to work overtime/weekends, as required.

• Minimum of two years of prior experience in a similar role.
• Ability to operate a forklift, hand truck, pallet jack, and other warehouse equipment.
• Experience with ERP and CRM systems
• Ability to provide professional and courteous customer service.
• Ability to lift and move products weighing up to 50 pounds, with or without reasonable accommodation.
• Forklift certification is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Total compensation for this position is $18 to $20 per hour. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.