Operations Specialist, Commercial Operations Specialist

About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and autonomy to transform last‑mile logistics through drone delivery in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

This role offers a unique opportunity to participate and build regulated drone delivery operations by:

• Working cross functionally with Flight Operations and being a part of the Ground Operations team
• Identifying operational risk and escalating safety‑critical matters to the Ground Operations Lead
• Assisting in all operational tasks outside of flight – e.g. Drone Drop Spots, manual data collection, merchant launch readiness, etc.
• Working on other Commercial Operations associated tasks assigned by mgmt

• Support the Commercial Ground Operations team in assigned tasks
• Collaborate with software and hardware teams to provide structured operational feedback on production systems and tools
• Work closely with Flight Operations & support on the ground

• You have strong operational judgment and risk‑based decision‑making capability
• You communicate clearly with executive leadership, maintenance, and operations crew
• You maintain uncompromising standards for safety, compliance, documentation, and accountability
• You thrive in environments where precision, operational discipline, and scalability are critical

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

National base pay range for this position within the United States, including Illinois and Colorado:

USD $23.70 – $34.80 per hour

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place  value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.