Lead Environmental Services Technician - Cabarrus 2nd Shift

Major Responsibilities Leadership and Staff Support

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.

• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.

Performs all Environmental Services duties including:

• Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.
• Terminal cleaning and project cleaning throughout the facility.
• Cleaning furniture, walls, ceilings, vents, windows, and fixtures.
• Collecting and disposing of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.
• Cleaning and preparing discharge and transfer rooms and selected patient-care equipment.
• Maintaining janitorial closets, carts, and equipment in clean and operational condition.

• Assists in training staff on cleaning equipment, supplies, and procedures.
• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.
• Inspects equipment for safety, cleanliness, and proper operation.
• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.
• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).

• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.
• Utilizes communication standards and service excellence practices in daily interactions.
• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.
• Maintains confidentiality of patient and organizational information.
• Supports efforts to improve patient experience and customer satisfaction outcomes.

• High School Diploma, GED, or equivalent preferred.

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Healthcare Environmental Services experience preferred.

• Knowledge of healthcare cleaning methods, infection prevention practices, and environmental services operations.
• Ability to lead and motivate employees in a team environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize work and manage multiple responsibilities.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Basic computer skills.
• Excellent customer service skills.
• Ability to work independently and exercise sound judgment.

• No licensure or certification required.
• Relevant environmental services, safety, or leadership certifications preferred.

• Ability to lift up to 50 pounds and carry up to 30 pounds.
• Ability to push and pull equipment and carts with or without assistance.
• Frequent walking, standing, bending, stooping, kneeling, reaching, climbing stairs, and lifting.
• Exposure to cleaning chemicals, infectious waste, blood borne pathogens, soiled…