Environmental Services Manager

Lakeville, CT 06039, USA

Department: Facilities

FLSA: Exempt

Reports to: Director of Facilities

Schedule: Full-time, calendar year. A daily minimum work schedule of Monday through Friday, 7:00 a.m. to 3:30 p.m. and the position is considered essential staff.

Designation: Staff Position

Travel: Rare

The Environmental Services Manager is a working manager within the Facilities Department and the primary point of contact for cleaning‑related operations, housekeeping services, and event setup support across campus. This is a hands‑on role: the Manager is expected to be visible in buildings daily, inspect work, respond to service needs, support setups and turnovers, and assist with operational tasks when staffing levels, events, emergencies, or campus priorities require it.

Reporting to the Director of Facilities, the Manager supervises custodial and housekeeping staff, coordinates daily assignments, manages schedules and work orders, supports green cleaning and sustainability practices, oversees selected vendors, and collaborates with campus partners to keep buildings, residences, and event spaces clean, safe, ready, and well‑maintained year‑round.

Because we support a vibrant, year‑round campus community, this role includes the following operational needs:

• Event & After‑Hours Support:
  Occasional weeknight, weekend, or holiday support is required to keep our programs running smoothly.
• On‑Call & Essential Response:
  As essential staff, this position participates in an on‑call rotation to respond to campus needs when necessary.
• Future Growth:
  As our campus programs evolve, core schedules may be adjusted (with advance notice) to ensure great coverage for the Mars Athletic Center and year‑round operations.

Daily Operations and Working Responsibilities

• Perform daily walkthroughs of assigned campus areas to confirm cleanliness, safety, readiness, and service quality; follow up directly with staff and campus partners as needed.
• Manage day‑to‑day custodial and housekeeping services for dormitories, academic buildings, offices, specialty spaces, athletics facilities, student‑facing areas, faculty housing, and other Facilities‑managed spaces.
• Assign and prioritize work orders, service requests, room turnovers, inspections, event setups, and urgent cleaning needs according to the school's priorities.
• Provide hands‑on assistance with cleaning, setups, moves, inspections, supply delivery, equipment use, or other daily tasks when needed to maintain service levels.
• Coordinate routine, seasonal, and project‑based cleaning; adjust staffing and schedules for school breaks, summer programs, peak events, and changing campus needs.
• Ensure spaces are cleaned, reset, and ready for occupancy or use after moves, events, programs, renovations, or seasonal transitions.

• Supervise, schedule, train, support, and evaluate Environmental Services staff across day and evening shifts, including full‑time, per‑diem, and contracted support as assigned.
• Set clear expectations, inspect assigned work in accordance with established QA/QC procedures, provide feedback, address performance issues, and support a strong team approach across shifts.
• Hire, onboard, and train staff in coordination with Facilities leadership; approve weekly timesheets and schedule time off based on operational needs.
• Promote safe work practices and ensure compliance with Facilities safety protocols, OSHA standards, chemical‑handling requirements, and proper use of PPE.

• Implement and maintain green cleaning practices that support campus sustainability goals, occupant health, and responsible materials handling.
• Select, manage, and train staff on environmentally preferable cleaning products, proper dilution practices, equipment use, waste reduction, recycling, and safe chemical handling.
• Requisition departmental supplies; assist with budgeting, inventory management, custodial equipment planning, and identification of efficiency or service improvements.

• Oversee assigned service contracts such as pest…