Maintenance, Building Maintenance

IMC Property Management

Job Description:

Onsite Maintenance Associate Position Summary

The Onsite Maintenance Associate is responsible for the day-to-day upkeep, repair, cleanliness, safety, and overall appearance of the assigned community and its common areas. This position performs routine and preventative maintenance, responds to work orders, identifies maintenance concerns, and assists in maintaining community facilities, amenities, grounds, and equipment.

The Maintenance Associate works closely with the Community Association Manager (CAM) and IMC management team to ensure maintenance requests are addressed promptly, community standards are maintained, and issues are properly communicated and documented.

• Perform routine maintenance and repairs throughout the assigned community.
• Respond to and complete maintenance work orders in a timely and professional manner.
• Conduct regular inspections of common areas, amenities, buildings, equipment, grounds, and other community property.
• Identify safety hazards, maintenance concerns, property damage, and items requiring repair or replacement.
• Perform preventative maintenance to help protect community assets and reduce future repair costs.
• Perform general repairs involving plumbing, electrical, carpentry, drywall, painting, fixtures, doors, gates, fences, lighting, and other areas within the employee's skill level.
• Assist with maintenance and upkeep of pools, recreational facilities, irrigation systems, gates, sidewalks, landscaping-related items, and other community amenities as assigned.
• Maintain the cleanliness and appearance of maintenance areas, equipment rooms, storage areas, and work spaces.
• Properly use and maintain company- or community-provided tools and equipment.
• Monitor maintenance supplies and notify the CAM or management when supplies need to be replenished.
• Maintain accurate records of completed work, materials used, repairs needed, and outstanding work orders.
• Photograph and document significant maintenance issues when appropriate.
• Communicate maintenance concerns and recommendations to the CAM or appropriate member of management.
• Assist outside contractors and vendors with access to the property when requested.
• Coordinate with vendors as directed by the CAM or management team.
• Assist with emergency maintenance situations and take appropriate immediate action when necessary to protect people and property.
• Maintain professional and courteous communication with homeowners, residents, Board members, vendors, coworkers, and management.
• Follow all IMC policies, procedures, safety requirements, and community-specific rules.
• Use appropriate personal protective equipment and follow safe work practices.
• Maintain appropriate confidentiality regarding community, homeowner, employee, and company information.
• Perform other duties as assigned by IMC management.

The Onsite Maintenance Associate is responsible for completing assigned maintenance duties and communicating maintenance needs to the CAM and management team.

The Maintenance Associate does not independently authorize significant expenditures, hire vendors, make commitments on behalf of the association, or make management decisions unless specifically authorized by IMC management.

Maintenance concerns requiring additional resources, specialized contractors, Board approval, or significant expense should be communicated to the CAM for direction.

The Maintenance Associate represents IMC while working within the community and is expected to:

• Treat homeowners, residents, Board members, vendors, and coworkers respectfully and professionally.
• Maintain a positive and helpful attitude.
• Avoid arguments or confrontations with homeowners or residents.
• Refer complaints, disputes, or management-related questions to the CAM.
• Protect the privacy and confidentiality of homeowners and community information.
• Maintain a professional appearance while on duty.
• Keep the CAM informed of significant issues or recurring concerns.

The Maintenance Associate is expected to perform all duties safely and in accordance with applicable laws,…