Product Application Specialist

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:

Product Application Specialist

Location:

Conyers, GA

What we’re looking for:

The Product Application Specialist plays a key role in helping grow our refrigerated systems business through interaction with Customers, Sales Representatives, Dealers, Engineers of Record (EORs) and Regional Sales Managers. The ideal candidate for this role can not only configure our refrigeration system products to meet the application needs of the Customer, but can also manage multiple projects concurrently. The role requires someone who can work independently, has a true entrepreneurial mindset and enjoys solving problems.

What you’ll be responsible for in this role:

Liaise with third-party engineers, customers, vendors and outside sales to determine customer requirements and specifications for jobs to be designed and to understand how product should be applied

Generates customer legend sheets / specifications

Calculates refrigeration load requirements and parameters

Construct full end to end proposals (entire refrigeration systems) for products to include racks, gas coolers, compressors, condensers, evaporators, controls and any other ancillary equipment to ensure the product is applied to customer expectations

Act as consultant to customer on new store installation or full-store remodels and help shape demand to best solutions

Utilize proprietary product application software to turn around proposals within established service levels

Build quality into every step and ensure, once an order is entered, that all functions downstream in process have all information needed

Enter customer orders in a timely fashion

What are the basic qualifications?

Bachelor’s degree in engineering

Minimum of 5 years in HVAC/R field (technician or product application)
Diploma from accredited HVAC/R institution with 2 years HVAC/R experience

Proficiency in Microsoft 365 (Outlook, Teams, Excel and PowerPoint)
What are the preferred qualifications?2-3 years’ direct experience in technical role within commercial refrigeration industry

To be a great fit for the role:

Ability to read and interpret store layout drawings / fixture plans

Superior communication skills and customer service

Great attention to detail

Positive attitude and openness to coaching and constructive feedback

Adept at learning / using new tools and systems

Intellectually curious with strong problem-solving skills

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves.

These values must be expressed in our…