Custom Closets Customer Service Speciali

Overview

The Custom Closet Customer Service Specialist position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD).

This is a full-time, hourly, and non-exempt position. This is a full-time, non-exempt position.

The Custom Closet Customer Service Specialist position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD).

This is a full-time, hourly, and non-exempt position. This is a full-time, non-exempt position.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

• Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
• Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores
• Collaborates with team members and supervisors efficiently and effectively, to assist customers
• Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation
• Collects all pertinent information from callers to create effective and concise incident descriptions
• Updates Salesforce in a timely manner and keeps stakeholders informed throughout the process
• Adjusts installation orders for changes in price, schedule and designs when applicable
• Maintains product knowledge of all custom closets systems and related components
• Collects and processes installation fees with customer as needed and maintains confidential/sensitive company and customer information
• Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer’s building requirements
• Maintains awareness of current and upcoming sales promotions
• Communicates Installation Survey results to third party contractors

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health
, grow your career
, and find balance in your life
.

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique…