Meter Reader​/Service Technician

General Purpose

Utilize and navigate a work order system. Updates and completes work orders, turns water service on or off as required, inspects meters and connections for defects, damage and unauthorized connections, and reports problems to supervisor.

Receives direct supervision from the Utility Administration Manager and Meter Technician Supervisor.

• Utilize and navigate a work order system using a desktop computer and tablet.
• Update and complete work orders using a tablet and desktop computer.
• Turn water service on or off as required.
• Verify readings to locate abnormal consumption and record reasons for fluctuations.
• Inspect meters and connections for defects, damage and unauthorized connections and report problems to supervisor.
• Pull and reset meters at the City’s request.
• Deliver notices to customer service addresses.
• Perform routine maintenance on vehicles as required.
• Cross train in other department areas.
• Work well with others and maintain a good/pleasant attitude.
• Maintain regular and timely attendance.
• Follow directions.

• May serve as a member on other committees as assigned.
• Other duties as assigned.

• High school diploma or GED equivalent.
• Preferred one (1) year experience in meter reading, data entry, word processing, or general office or related area.

• Valid Texas driver’s license with insurable record.

• Strong organizational and interpersonal skills with the ability to communicate effectively with the public and co‑workers in written and verbal form.
• Ability to maintain effective working relationships with co‑workers and the public.
• Good mathematical ability required to provide accurate information on meters.
• Knowledge of meter reading procedures.
• Accurate typing and data entry skills.
• Ability to undertake more than one task at a time.
• Knowledge of City streets.
• Ability to read, understand and navigate using maps.
• Ability to perform routine vehicle maintenance.

Formal applications, rating of education and experience; oral interview and reference check; job related tests may be required.

• Water meters
• Hand tools
• Meter data system
• Work order systems
• Telephone, copier, dispatch radio and vehicles and miscellaneous office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in field settings with considerable outdoor work required in the inspection of various land uses and other matters.

Hand‑to‑eye coordination is necessary to operate computers and various pieces of office equipment. The employee is occasionally required to stand, walk, talk or hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee may occasionally be required to sit, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outdoors and indoors. Weather, domestic animals and wildlife, insect bites, angry customers, traffic, general office and computer. The employee must have the ability to work well with others and maintain a good/pleasant attitude.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

No one will perform the duties of a higher position without prior authorization from an individual authorized to approve.