Contents and Facilities Project Manager

Position Summary

The Project Manager leads field production activities for commercial and residential restoration projects. This role oversees mitigation, contents handling (pack-outs), cleaning, storage, documentation, and project completion while ensuring compliance with company, insurance, and IICRC standards. The Project Manager serves as the primary point of contact for customers, manages project costs and quality, supports estimating, and is responsible for warehouse organization, inventory, equipment, and vehicle maintenance.

Essential Responsibilities

• Manage residential and commercial restoration projects from start to finish.
• Review work orders, prepare equipment and materials, and ensure crews arrive ready to perform assigned work.
• Coordinate, supervise, and monitor project progress while maintaining quality, productivity, and cost control.
• Communicate with customers, obtain contract approvals, and resolve project-related issues.
• Document all job activity with accurate notes, photos, personnel, resources, and billable events in company software.
• Explain restoration processes, timelines, and salvage opportunities to customers.
• Coordinate pack-outs, storage, cleaning, move-backs, and non-salvage documentation.
• Work with adjusters, customers, and internal teams to resolve questions and project concerns.
• Perform quality assurance inspections, obtain customer approvals, and support timely billing.
• Assist Estimators by providing accurate project information and supporting Xactimate estimates.
• Maintain warehouse organization, consumable inventory, equipment, and company vehicles.
• Follow and enforce company safety procedures, including proper PPE usage.
• Participate in the on-call rotation as needed.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in insurance restoration and/or construction.
• Basic knowledge of building materials and property damage caused by water, fire, smoke, wind, and related losses.
• Valid driver's license with an acceptable driving record.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to prioritize tasks, work independently, lead a team, and meet deadlines.

• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician

Physical Requirements

• Frequently lift, carry, push, or pull up to 70 pounds.
• Stand, walk, bend, squat, crawl, and crouch for extended periods.
• Wear required PPE, including respirators and gloves, when necessary.
• Work in both indoor and outdoor environments with varying conditions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains se responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Service Master by Cornerstone is a family owned franchise that has been in business for 25 years. It is one of the fastest growing franchises in the industry. Every day, we have the opportunity to impact our community as well as other communities regionally and nationally. If you find it rewarding responding to people that just experienced a disaster and helping them in this time of need, come join our team!