Inside Service Technician - Side; Remote Work

Technical Service Lewisville, Texas Lexington, South Carolina United States Dayton, Ohio Cincinnati, Ohio Toledo, Ohio Charleston, West Virginia Lawrenceville, Georgia Fort Lauderdale, Florida Waukesha, Wisconsin Mary Esther, Florida Mukilteo, Washington Davie, Florida Litchfield Park, Arizona Lawrenceville, Georgia.

As the fastest‑growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change, and a sense of humor.

Do you have a genius‑level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. We’re proud our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non‑warranty hot side food service equipment. After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You're an all‑star communicator and are proficient in English (both written and verbal).
• You have a quality, high speed internet connection at home.
• You're confident using a computer and navigating programs such as MS Word & Outlook.
• You're passionate about troubleshooting and finding innovative solutions to difficult problems.
• You have the ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere.
• You are available to work an 8‑hour shift M‑F between 7:00 AM – 7:00 PM (CST) / 8:00 AM – 8:00 PM (EST) with flexibility as needed.

The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a close‑knit team that loves collaborating, challenging ourselves, and having fun. We’re not afraid to get our hands dirty and always go the extra mile.

Benefits and Compensation:

• Health, dental and vision insurance.
• 401(k) with match.
• Employee assistance programs.
• Paid time off, sick time off, holidays, parental leave.
• Professional development opportunities.
• Profit‑sharing program and annual bonus depending on role.
• Monthly IT stipend and on‑demand pay options.

Salary range: $52,409.45–$66,567.99 annually ($25.19–$32.00 hourly) based on qualifications, experience, and geographical location. Parts Town is a pay‑for‑performance company.

Parts Town welcomes diversity and is an equal‑opportunity employer. All qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.