Housekeeper, Maintenance​/Cleaning

Description GENERAL DESCRIPTION OF POSITION

Cleans resident apartments and community common areas following The Hawthorn Way. Serves meals to residents’ tables in a courteous and friendly manner, following Hawthorn Senior Living procedures. This position is considered a universal employee /worker and will be crossed trained in other positions as directed by the supervisor.

• Must be at least 18 years old.
• Ability to perform housekeeping duties following housekeeping sanitation standards and current guidelines.
• Ability to communicate, in a clear and concise manner with residents in the care and cleaning of their apartments.
• Ability to present meal alternatives to residents and guests.
• Have a general knowledge of sanitation and safe food handling practices.
• Embodies a patient and creative attitude with the ability to “think outside the box.”
• Demonstrates a commitment to and respect for all individuals.
• Able to communicate effectively in English, both verbally and in writing, with residents, guests and staff.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Ability to prioritize and organize multiple work duties.
• Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work efficiently and pleasantly in an extremely busy work environment, to deal with difficult situations in a calm manner and be a team player.
• Ability to work under time constraints and meet department deadlines.

• None

• Regular, on-site, attendance and punctuality are required as scheduled.
• Takes responsibility for maintaining current knowledge of the Hawthorn Senior Living Employee Handbook.
• Adheres to all Company policies, procedures and standards.

• Cleans resident apartments according to Hawthorn guidelines and schedule, including but not limited to:
  • Vacuuming carpets
  • Spot cleaning carpets as necessary
  • Cleaning ceilings and walls as necessary (e.g., removing cobwebs)
  • Dusting furniture, shelves, light fixtures, and other surfaces
  • Cleaning bathroom, including shower stall, sink, toilet, counter, and floor
  • Cleaning kitchenette, including sink, counter, refrigerator, and floor
  • Defrosting refrigerator as necessary
  • Removing trash
  • Removing and laundering used bed linens and towels
  • Replacing bed linens and towels
  • Cleaning windows as necessary
  • Deep clean resident apartments according to schedule
  • Cleans community common areas according to schedule, including but not limited to:
  • Vacuuming carpets
  • Spot cleaning carpets as necessary
  • Mopping floors
  • Cleaning ceilings and walls as necessary (e.g., removing cobwebs)
  • Dusting furniture, shelves, light fixtures, and other surfaces
  • Cleaning restrooms, including sinks, toilets, counters, and floors
  • Removing trash
  • Cleaning windows as necessary
  • Deep cleans community common areas according to schedule
  • Serving Duties
  • Greets residents (and visitors if applicable) at table before taking orders or serving
  • Politely and efficiently takes meal orders and delivers them to kitchen
  • Assures adaptive equipment present for residents who require it
  • Serves beverages, cereals, soups, salads, meals, and desserts
  • Assists residents with opening packages, cutting foods, etc. as necessary
  • Delivers meal trays to resident apartments as necessary
  • Busses dining room tables
  • Cleans dining room tables and chairs
  • Vacuums dining room after meals
  • Sets tables for next meal
  • Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.
  • Maintains food handlers permit as necessary to fulfill state or provincial regulations
  • Performs other duties as assigned by supervisor
  • Performs other duties as assigned by supervisor

• Performs all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents,…