Product Support Specialist - Ditch Witch

Product Support Specialist

Typical work hours: 8:00 AM-5:00 PM, Monday-Friday.

The Product Support Specialist is trained to provide technical support, feedback of field information and technical training on American Augers and Ditch Witch equipment. Additional responsibilities include problem‑solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned.

Maintain positive, professional relationships with dealers, customers, and factory personnel. Analyze technical manuals, blueprints, schematic drawings, etc. to fully understand the equipment’s systems. Apply knowledge of mechanical, hydraulic, electrical, and electronic systems to resolve issues. Troubleshoot and diagnose problems, monitoring and testing equipment performance using gauges and meters. Communicate field problems and suggested solutions. Create and maintain records including warranty claims and documenting equipment issues.

Repair and implement upgrades to equipment. Use computers to develop, distribute, and present technical and training information to groups.

• High school diploma and 1–5 years of relevant experience with American Augers, Ditch Witch, or related equipment. Bachelor’s degree preferred.
• Level
  
  I: 3–5 years on‑job experience in equipment assembly/technical repair.
• Level
  
  II: 5–10 years on‑job experience in equipment assembly/technical repair.
• Level
  
  III: 10+ years on‑job experience in equipment assembly/technical repair.
• Positive professional attitude, effective communication and group presentation skills.
• Proficiency in servicing and troubleshooting mechanical, hydraulic, electrical, and electronic systems; intermediate electrical/electronic knowledge.
• Computer skills (SAP, Microsoft Word, Excel, PowerPoint) for daily job functions.
• Self‑motivating, high productivity, learning ability, reliable attendance, quality focus, cordial cooperative personality.
• Willingness to work overtime, travel on short notice, and work or travel on weekends as needed.

• Handles and positions components weighing in excess of 50 pounds.
• Regular, extended use of telephone, computer, tablet, and smartphone.
• Office environment most of the time, shop or outdoor work environment some of the time.
• Physical hazards: powered vehicle, bicycle, pedestrian traffic, sharp objects, moving machinery.
• Outdoor work on unimproved terrain, construction sites, and in all kinds of weather.
• Operations in tight quarters, awkward positions, under and on top of heavy construction equipment.
• Use of hand and power tools: wrenches, screwdrivers, hammers, cutting torches, welders, impact tools.
• Exposure to hazardous materials including solvents, oils, grease, and fuels.
• Travel by air and highway, domestic and international.
• Rapidly changing demands, schedules, and deadlines; workday defined by customer’s job requirements.

• Competitive salary: $54,900–$91,000 annually, based on skills, experience, education, and location.
• Health benefits:
  
  medical, dental, vision plan.
• 401(k) retirement plan.
• Paid time off and holiday schedule.
• Tuition reimbursement and career growth opportunities.
• Wellness programs addressing physical, mental, and financial health.
• Casual, office‑plant blended environment to promote comfort and productivity.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non‑merit factors. We are committed to creating a welcoming environment for all employees.