Water​/Fire Project Coordinator - Part time

Benefits:

• Paid training
• Free uniforms
• Opportunity for advancement

Service Master Restore - Crofton is a family owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion. This role starts as a hands‑on position with field involvement and transitions into a leadership-focused role as the division expands. We are looking for someone who can help build systems, manage projects, support business growth, and lead by example.

Project Coordinator leads our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition, and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job.

You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are required to work through difficult situations. You may assist the Estimator or will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes.

You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

• Retrieve work orders, check route for travel, ensure appropriate equipment and supplies are loaded on truck needed for job, arrive at work site
• Complete assigned jobs according to company processes, maintain quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicate with customers
• Maintain records of personnel and resources used on projects and communicate all billable events to others
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs on site and work with Project Manager/Crew Chief/Lead Tech on scope of job
• Document and review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicate conversations and key information on the job using the notes feature in required software
• Estimate using carrier audit standards and manage the estimate based on feedback from client and customer
• Explain drying process and next steps to resolution in person to customers using printed materials as a guide
• Interface with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and/or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on‑call schedule is required
• Certifications preferred
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

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