Field Service Technician

Provides services associated with damages, adjustments, or customer accommodations
Establishes and maintain professional relationships with transit properties, bus builders, third party contractors, and American Seating personnel
Supports in-complete seat assemblies at bus builders as required
Provides feedback to internal team related to quality issues
Supports campaign projects as needed and directed by Management
Performs problem investigation to support problem solving
Communicates weekly report to Field Service Manager on a timely basis
Documents all repair/rework activity including Bus numbers, seat type, seat location and work performed
Determines and coordinates tools to perform repair or replacement of parts
Effectively communicates trip results by completing reports for all customer visits and sending to internal departments per distribution list
Communicate product improvement suggestions to Field Service Manager
Prepares expense reports and submits for reimbursement
Travels onsite to other transit properties across the United States and Canada with little to no notice
Support operations and Engineering on special projects and process improvements, as directed by manager
Participate in skill development, training, and process learning at Grand Rapids location, per Field Service Manager
Other duties as assigned.

• High School Diploma or GED
• Ability to adapt to various work schedules and flexible shifts
• Obtain necessary documentation required to travel within the United States and Canada
• Ability to reserve travel arrangements and then get reimbursed for expenses
• Must be mechanically inclined
• Knowledge of product, applications, and/or manufacturing processes
• Knowledge of how to troubleshoot and repair product
• Ability to interpret technical drawings/blueprints
• Must have good communication and interpersonal skills to work with others in problem resolution for American Seating
• Superb customer service, communication, and self-management skills
• Ability to utilize laptop for processing and creating daily/bi-weekly status updates, trip reports, accessing engineering drawings, and communicating with team members
• Basic skills in Microsoft Word, Excel, and Outlook.

Demonstrates mechanical aptitude and the ability to troubleshoot and repair products while effectively communicating with team members and customers. Proficient in documenting repair activities and utilizing technology for reporting and communication.

• Mechanical Aptitude
• Troubleshooting Skills
• Technical Drawing Interpretation
• Customer Service Skills
• Microsoft Office Proficiency

• Troubleshooting
• Repair
• Technical Drawing Interpretation
• Documentation
• Expense Reporting

• Communication Skills
• Interpersonal Skills
• Self-Management
• Adaptability

• High School Diploma
• GED

• Customer Accommodations
• Transit Properties
• Bus Builders
• Field Service Management
• Process Improvements

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Laptop Utilization