Service ManagerNew

To elevate resident satisfaction, optimize the performance of community systems, and meticulously oversee maintenance operations and inventory, Dream Live Prosper Communities is seeking a highly skilled, proactive, and driven professional to step into the role of Service Manager
. In this vital capacity, you will lead our dedicated service department and ensure the efficient resolution of all work orders.

The ideal candidate is a self-starter and dependable leader who possesses extensive technical expertise across multiple disciplines, including pool care, appliance repair, electrical systems, plumbing, and HVAC. Additionally, you should bring a proven track record of executing preventative maintenance strategies and successfully coordinating vendor relationships.

At Dream Live Prosper Communities, we focus on fostering rewarding careers alongside building exceptional neighborhoods. Our team seeks motivated and dedicated individuals eager to help establish flourishing communities that enhance residents' lives.

Our employees strive to deliver unparalleled service so that our residents genuinely cherish their homes. As part of DLP Capital, we cultivate a work environment driven by excellence, advancement, and shared purpose. For thirteen straight years, DLP Capital has been named to the Inc. 5000 list of fastest-growing companies, in addition to earning spots on various Best Places to Work rankings.

If you are looking for a purpose-led career focused on leadership, professional growth, and making a real difference, Dream Live Prosper Communities is the perfect place for you.

• Location:
  
  Prosper Northgate, 1701 N Avenue I, Crowley, LA 70526
• Position type:
  Full-time
• This job requires a flexible schedule with varied work hours that may include weekends.

• HVAC Certified
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings.

At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

We view roadblocks as opportunities and proactively seek solutions.

We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for thirteen consecutive years.

We finance the building of Thriving Communities.

To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

• Driven for…