Data Center Customer Operations Technician - Culpeper, VA

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities
Facility/Infrastructure Maintenance

Performs semi-routine preventative maintence checks on-site to non-critical, facility components

Performs semi-routine repairs, maintenance and installations to non-critical facility components

Monitors the Builiding Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures

Assists more senior staff in higher facility repairs and corrective maintenance measures

Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff

Normally follows established procedures on routine work, requires instructions only on new assignments

Vendor Support

Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements

Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out

Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures

Site Administration & Incident Support

Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts

Uses acquired job skills in following operating procedures to support on-site administration

Work Orders & Additional Projects

Completes semi-routine work requests and circuit installations

Follows established procedures with troubleshooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines

Assists more senior staff with responding on-site incidents and acts as directed

Collaboration

Collaborates with others to resolve semi-routine facility incidents

Provides assistance to more senior staff on infrastructure projects

Informs stakeholders of inventory needs to maintain stock levels of parts and equipment

Additional Qualifications/Responsibilities

Qualifications

Typical Degree & Years of Experience

Typically requires a high school diploma and proven years of equivalent work experience

The targeted pay range for this position in the following location is / locations are:

United States - CU2 Culpeper : 51,000 - 76,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.