Data Center Customer Operations Technician - Culpeper, VA

Job Summary

Applies acquired job skills to work on tasks that are semi‑routine in nature. Focus is on semi‑routine tasks within standard operating procedures. Supports the overall team.

• Facility/Infrastructure Maintenance:
  Performs semi‑routine preventative maintenance checks on non‑critical facility components.
• Performs semi‑routine repairs, maintenance and installations to non‑critical facility components.
• Monitors the Building Monitoring System (BMS) and responds timely to semi‑routine alarms according to standard operating procedures.
• Assists more senior staff in higher facility repairs and corrective maintenance measures.
• Operates plumbing, fire suppression, and safety systems under the supervision of more senior technical staff.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Vendor Support:
  Coordinates with vendors to ensure maintenance activities are carried out as per Equinix’s requirements.
• Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out.
• Ensures vendor maintenance activities are carried out as per Equinix’s standard operating procedures.
• Site Administration & Incident Support:
  Performs semi‑routine site logs for permits, such as Maintenance Operation Protocols (MOPs) and scripts.
• Uses acquired job skills in following operating procedures to support on‑site administration.
• Work Orders & Additional Projects:
  Completes semi‑routine work requests and circuit installations.
• Follows established procedures with troubleshooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines.
• Assists more senior staff with responding on‑site incidents and acts as directed.
• Collaboration:
  
  Collaborates with others to resolve semi‑routine facility incidents.
• Provides assistance to more senior staff on infrastructure projects.
• Informs stakeholders of inventory needs to maintain stock levels of parts and equipment.

• Minimum Education:
  
  High School/GED.
• High school diploma and proven years of equivalent work experience.
• Experience with facility maintenance and vendor coordination.
• Knowledge of building monitoring systems and safety equipment.

City:
Culpeper, Virginia. Pay range: $51,000 - $76,600 USD per year.