Customer Service Supervisor - Onsite Conveyor Maintenance

Job Description

As a Customer Service Supervisor for Onsite Conveyor Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance within the IGS business unit. Your responsibilities will include leading a team of customer service technicians, ensuring exceptional service delivery, and coordinating onsite conveyor maintenance activities, as well as work along with the technicians when needed.

You will report directly to a Regional Maintenance Manager and you will work onsite full time at the customer location. In this role, you will have a significant impact on our customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.

• Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
• Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
• Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
• Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
• Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
• Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.
• Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
• Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
• Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
• Assists team of Technicians in the repair and maintenance of equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Maintains inventory of company supplied tools and parts whether customer or company owned

• Walking with in and around the site with great frequency; walking up multiple flights of stairs is required at times, can range from 2 to 6 flights.
• Able to work at the heights and ability to climb ladders safely and without limitations.
• Full manual dexterity in both hands and wrists, eye/hand coordination and feet motion. Ability to stand/walk for up to 10-12 hours.
• Flexibility in covering multiple shifts and holiday hours as required.
• Willing to work overtime as required.
• Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.
• High School diploma or GED is required.
• Valid driver’s license.
• 5+ years Mechanical troubleshooting and repair experience required.
• 5+ years Electrical troubleshooting and repair experience required.
• MS Office skills (Word, Excel, PowerPoint and Outlook).
• Shift work may be required.
• Proven leadership and management skills, with experience in leading a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• 5+ years experience working with conveyor maintenance or related industrial equipment.
• Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
• Networking Troubleshooting experience a plus, but required for Sr. Level.
• 2+ years Leadership experience.
• Passion for delivering exceptional customer service and satisfaction.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Continuous learning and adaptability to changing customer needs and industry trends.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a…