Field Service Technician; ATM

Hyosung America, Inc

Job Type: Full Time

Location:

DALLAS, TX, US

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products that adapt to our changing world and our customers' evolving needs.

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory, providing on‑site support for repairs, maintenance, and replacement services. The engineer may also train new Field Service Engineers and assist with staging and integration of ATMs. Some travel required.

• Installation, repair, software loading, and maintenance of ATMs or other products within a defined geographic territory.
• Train bank staff or vendors on required maintenance tasks.
• Coordinate with internal and external support departments to provide maintenance support.
• Maintain Service Level Agreements as defined per customer contract.
• Handle products and services of medium to high complexity.
• Travel occasionally with short notice to areas outside home geography if required.
• Perform preventive maintenance: diagnostics, testing, and cleaning.
• Manage spare parts and follow inventory processes.
• Complete administrative reports within allotted time.
• Execute tasks assigned by supervisor or applicable NHA staff.
• Flexible work schedule including on‑call duty.
• Work independently with minimal supervision.
• Provide outstanding customer service as an NHA representative.
• Maintain company property in good working condition.
• Maintain a valid driver’s license.
• Use company credit card responsibly and report expenses.
• Follow all security procedures and policies.
• Perform other duties as assigned.

• Associate’s Degree in Electronics or equivalent experience (prior ATM experience preferred). 3–5 years of field service experience may also be considered.
• Solid understanding of electronics and electro‑mechanical equipment operation.
• Proficiency with analog and digital voltmeters.
• Able to use hand tools and lift up to 80 lbs.
• Willingness to work extended hours, including evenings and weekends, with minimal notice.
• Ability to travel occasionally across the country.
• Open to working all shifts, including weekend and holidays.
• On‑call duty required; compensation provided.

• Talk and hear regularly.
• Sit, use hands and fingers, handle or feel equipment.
• Stand, walk, reach with arms and hands, climb, balance, stoop, kneel, crouch or crawl as needed.
• Lift 50 lbs without assistance; may lift up to 80 lbs with machinery or helper.
• Require close vision to perform tasks.

• Occasional exposure to moving mechanical parts and vehicles.
• Noise level usually quiet to moderate.
• Normal traffic of employees in work area.
• Position is high‑security; exposure to potential criminal elements. Proper security training required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer – Minorities/Females/Disabled/Veterans

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