Project Manager - Golf Simulator Installations

About The Indoor Golf Shop

The Indoor Golf Shop (TIGS) is a fast‑growing e‑commerce and B2B leader in golf simulators, launch monitors, and premium golf accessories. Across our brands (including InHome Golf and SIGPRO) we design, source, manufacture, and install premium indoor golf solutions for homeowners and commercial facilities. Our Custom Design & Installation (CDI) division turns sold projects into flawless real‑world installations – on time, within scope, and with a best‑in‑class customer experience.

• You are the quarterback for CDI projects — from post‑sale handoff through installation, commissioning, and closeout.
• You ensure the customer, GC/contractors, design, procurement, shipping/receiving, and installers are all aligned — before anyone gets on a plane.
• You protect margin by preventing misses: incomplete site prep, missing materials, unclear scope, last‑minute changes, and avoidable rework.

We’re hiring experienced Project Managers to scale CDI. This high‑ownership role is for someone who thrives in a fast‑paced, high‑expectation environment and enjoys blending customer communication, technical problem‑solving, logistics, and cross‑functional execution. You’ll manage multiple projects simultaneously across different phases and will be measured on schedule adherence, readiness quality, customer satisfaction, and issue prevention.

• Own a portfolio of active CDI projects end‑to‑end with minimal escalations and consistent on‑time installs.
• Establish clear readiness standards: validated room dimensions, build‑out requirements, electrical/low‑voltage plan, network expectations, and delivery timelines.
• Run a tight internal cadence (weekly installer readiness review, production/shipping touchpoints) with documentation that is always current.
• Reduce ‘go‑backs’ and last‑minute expedites by catching scope gaps early and driving timely decisions/change orders.

• Serve as the primary point of contact for assigned projects once sold; set expectations, timelines, and next steps.
• Lead kickoff calls with the customer and (when applicable) the GC/contractor/electrician to review build requirements, schedule, and responsibilities.
• Translate technical requirements into clear, contractor‑friendly guidance (framing, blocking, ceiling height, power, conduit/low‑voltage, network, lighting, HVAC considerations).
• Maintain professional, proactive communication—anticipate issues before the customer finds them.

• Validate the proposed design against the customer’s space and TIGS’ installation standards; flag risks and drive design adjustments early.
• Partner with in‑house design to finalize layouts and produce customer‑facing build packets (e.g., Sketch Up views, dimensions, electrical/AV notes).
• Translate approved designs into buildable requirements for internal operations (bill of materials, fabrication needs, custom components).
• Own change management: document scope changes, coordinate approvals, and ensure commercial/financial impacts are captured.

• Build and maintain the project plan: milestones, dependencies, ship dates, install dates, and readiness checkpoints.
• Coordinate installation scheduling with the Field Install Manager / install teams; ensure travel is booked and confirmed.
• Coordinate with shipping/receiving to stage materials by project, verify completeness, and confirm delivery before installers arrive.
• Track materials and vendor lead times; elevate delays early and propose alternatives.

• Act as the ‘glue’ across Sales, Design, Operations/Manufacturing, Procurement, Shipping, Installers, and Customer Support.
• Attend weekly production / planning meetings representing CDI priorities and constraints.
• Ensure installers have everything needed: scope summary, drawings, customer notes, access details, special tools/materials, and escalation paths.

• Provide real‑time support during installs: troubleshooting, resolving missing items, coordinating…