Robotaxi Response Specialist; Day Shift

What To Expect

We are seeking highly reliable and quick‑thinking individuals to join our Robotaxi Incident Response Team for our ride‑hailing service, ensuring that all our vehicles are supported through our 24/7 vehicle operations. Shift time will be 6:00 AM – 3:00 PM.

Your responsibilities will include serving as immediate support to on‑road incidents involving our autonomous vehicles, ensuring rider safety, conducting basic roadside repairs, assisting first responders, and aiding vehicle recovery operations.

• Rapidly respond to vehicle incidents in the field.
• Log all actions and observations using internal tools and platforms.
• Perform basic vehicle service, including swapping a wheel.
• Ensure vehicles are returned to operational status efficiently and safely.
• Assist riders during active incidents in the field.
• Communicate professionally with first responders as needed.
• Document and report all cases to ensure system reliability and accountability.

• Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities.
• Excellent problem‑solving and communication abilities, troubleshoot issues effectively, and develop timely solutions with incident responses.
• Ability to remain calm under pressure and follow basic protocols.
• Learn basic vehicle repairs to ensure the safety of our vehicles and customers.
• Flexibility to work in shifts, possibly including nights and weekends.
• Ability to lift 50 + pounds.
• Valid driver's license required.

• Medical plans – plan options with $0 payroll deduction.
• Family‑building, fertility, adoption and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
• Company paid Health Savings Accounts (HSA) Contribution when enrolled in the High‑Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company paid Basic Life, AD&D.
• Short‑term and long‑term disability insurance (90 day waiting period).
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays.
• Back‑up childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.