Service Engineer

Job Title:

Service Engineer

Job Description

As a Service Engineer, you will assist with installing, configuring, troubleshooting, and maintaining a variety of coordinate measuring machines (CMM), machine tools, and accessories. You will play a crucial role in identifying, analyzing, and repairing failures, ordering and replacing parts as needed, and providing some customer training.

Responsibilities

+ Assist with the installation and maintenance of machines, including diagnosis, repairs, troubleshooting, certifications, and re-calibration to meet factory specifications and accuracy standards.

+ Answer basic customer questions about product features.

+ Support service calls to customer sites to correct problems involving company products, diagnose basic problems, and perform related duties to customer satisfaction.

+ Assist with providing technical support to other service representatives and customers.

+ Ensure prompt preparation and completion of service and expense reporting.

+ Provide the highest customer satisfaction in a professional manner.

+ Perform basic mechanical tasks, including assembly, disassembly, leveling, diagnosis, and repair of issues on automated equipment.

+ Perform basic electrical tasks, including diagnosis, troubleshooting, and repair of control systems.

+ Complete preventative maintenance and field modifications.

+ Keep up-to-date with administrative responsibilities such as customer service logs and internal service records.

+ Maintain tools and test equipment, ensuring they are properly calibrated.

+ Maintain daily communications with customers, ensuring resolution and proper follow-up to any issues.

Work Environment

This role requires 100% travel, working directly at customer sites, including some major clients like GE and Apple. The position requires frequent standing, walking, and sitting for long periods, with regular bending and kneeling. Manual dexterity is necessary for keyboard use and operating equipment, along with the ability to lift and move up to 75 pounds. Vision abilities required include close vision, depth perception, and the ability to adjust focus.

The role involves frequent communication with employees and customers. The work environment supports hybrid schedules, unlimited PTO, and offers flexibility. Employees enjoy holiday pay, paid time off, and educational reimbursement for achieving high grades. The company is a market leader and supports personal growth, involvement with new product development, and ensures competitive compensation through regular analysis.

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $30.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 1, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are…