General Maintenance Supervisor

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District.

The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

House Engineer/General Maintenance Supervisor

Supervise Engineering operations and responsible for the repairs, maintenance, upkeep and replacement of the property's refrigeration and heat/air conditioning equipment, in accordance with hotel standards, and in compliance with the city/state/federal inspection codes (i.e. health and sanitation, fire/life safety, etc.). Participate in the preventive maintenance program of all building equipment, guestrooms, meeting rooms, ballrooms, and all areas of the hotel (i.e. laundry/valet, kitchens, stewarding, restaurants, outlets, fitness center, pool, carriage entrance, etc.).

Will assist in other areas of Engineering as assigned.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain some working knowledge and understanding of all the systems (i.e. electrical distribution and lighting, TV antenna, fire/life safety and emergency generator, central plant, swimming pool, laundry/valet, kitchen HVAC and refrigeration, etc.) associated with the all hotel operations/maintenance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization, and safe condition of assigned work areas.
• Discuss daily work assignments with the Chief Engineer, and assign daily tasks, priorities, and special projects to team members.
• Assist the team in performing tasks, projects, taking house calls, and attend to immediate deficiency calls.
• Train and coach team members, including new hires.
• Participate in the creation of job task checklists and training plans.
• Organize materials, tools and equipment to perform daily assignments.
• Maintain time lines and work schedule in accordance with the preventive maintenance program.
• Check work orders and Engineering service request log for maintenance deficiency problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Maintain par stock levels of standard fixtures and other supplies, and assist with ordering process.
• Operate, maintain and repair or replace of the property's heating, ventilation, air conditioning systems which include:
  • air handling units
  • controls
  • filters
  • dampers
  • bearings
  • coils (heat/cooling)
  • heaters
  • thermostats
  • pulleys
• Operate, maintain and repair or replace of the property’s refrigeration equipment/units, which include but not limited to:
  • coolers
  • freezers
  • ice machines
  • water fountains/coolers
  • mechanical equipment, pneumatic controls and…