Manager Environmental Services

Primary Purpose

Responsible for the day-to-day management, training, coaching, and development of assigned staff for environmental and custodial services. To provide an environment where we partner with Infection Prevention to improve customer service and patient experience at Parkland Health & Hospital Systems.

Location:

Parkland: LL BLK 400

Responsible for the day-to-day management, training, coaching, and development of assigned staff for environmental and custodial services. To provide an environment where we partner with Infection Prevention to improve customer service and patient experience at Parkland Health & Hospital Systems.

• Must have a High School diploma or GED.
• Bachelor's degree preferred.

• Minimum of six (6) years of experience successfully managing employees in an environmental services department or a service-related field with high customer/client contact and customer satisfaction needs.
• A working knowledge and the ability to demonstrate a deep understanding of Federal and State environmental regulations.

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

• None

• None

• Effective verbal and written skills; and the proven ability to read in order to receive, interpret and distribute instructions.
• Must possess basic critical thinking and analytical skills necessary to comply with established reporting requirements for tracking employee performance, completing performance evaluations, and conducting effective employee training.
• Must be able to display excellent problem-solving skills both in one-on-one relationships and in group situations.
• Must possess; and consistently demonstrate excellent customer service skills.
• Must have the ability to utilize a positive, participative approach to managing staff; possess the proven ability to consistently display this discipline, even under stressful conditions.
• Must have the willingness to work the required schedule, as needed; and on a regular basis; and on a weekend and/or a holiday rotation.
• Must be able to demonstrate fundamentally sound and industry acceptable environmental services standards and techniques, and a working knowledge and familiarity with the use of cleaning materials. Must be able to demonstrate a working knowledge of specialized cleaning techniques and all Environmental Services cleaning equipment.
• Must possess and consistently convey an approachable style; which relates well to others; and have the ability to demonstrate acceptable behaviors and actions that are aligned with Parkland policy and procedures.
• Must complete departmental training.

• Maintains a high level of cleanliness in assigned areas by effectively managing staff, and infection prevention methods.
• Accountable for the cleanliness of all assigned areas, including hospital critical care areas, patient room areas, corridors, walkways, parking areas, bed tracking, etc. to assure the optimal clean, sanitary and safe environment for all internal/external patients, visitors and/or employees of Parkland.
• Manager duties may include the assurance of infection prevention practices and to include efficient sweeping, moping, vacuuming, collection/disposal of common and medical infectious waste, cleaning, floor striping/buffing, detailing, etc.
• Participates in the recruitment, interviewing and staff selection process. Participates in the training and motivation of assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers.
• Harmoniously works with all contacts inclusive of patients, visitors, hospital and PHHS employees and Operational Leaders, to promote optimal customer services and customer satisfaction in accordance with the missions and objectives of the Environmental Services Department, the hospital and PHHS.
• Responsible for assigned staff members' maintenance, correct use, and care of materials, equipment and supplies, - requisitioning and replenishing supplies as needed, notifying appropriate personnel when maintenance, and/or repair is needed, and ensures the optimal usage of materials and safety for Environmental Services Department services and resources.
• Manages staff appropriately to cover all areas in relief and staff shortage situations to…