Senior Field Service Representive

A PCS Specialist is responsible for providing preventative maintenance and repair services on ASCO equipment located at the customer’s establishment. The PCS Specialist operates independently in the field with limited supervision and demonstrates mastery of all brands of Automatic Transfer Switches (ATS), perform complete PCS start up on projects unassisted as the lead technician. Demonstrate proficiency of all ASCO communication products.

APCS Specialist must be able to successfully complete and demonstrate all functions and responsibilities of an FSR and a SR FSR

This is a designated travel position where a qualified PCS Specialist travels to customer sites for extended durations. The PCS Specialist is assigned to jobs such as complex mods or startups that can last more than a year and include overseas assignments. This position requires strong technical capability as well as project management and detailed job reporting.

APCS Specialist must be able to successfully complete and demonstrate all functions and responsibilities of a Systems FSR as detailed below.

• Ability to handle any job without onsite support from other techs from a technical level.
• Maintain current passport and ability to travel overseas as needed
• Maintain the ability to work away from home for up to three consecutive weeks at a time (includes weekends) on a rotational basis.
• Keep all other core responsibilities and job performance in good standing
• Work as assigned by local district manager when not away on assignment.

• Performs all service functions (startup, maintenance, troubleshooting, repairs, and modifications) on all ASCO ATS product lines as well as other common manufacturers’ATS
• Ability to interface and add ATS’ to a new PCS (engine start, load shed, communications)

• Accurately markup PCS drawings during startup
• Demonstrates ability to respond to and resolve all PCS trouble calls
• Performs startup on Standby PCS systems as the lead FST, interfacing with various other trades, contractors and owners’ representatives
• Performs PCS modifications

• Install, configure, test and troubleshoot all ASCO communications products including, CPMS
• Perform field modifications/changes on operator interface terminal (OIT) products

• Write appropriate Methods of Procedure (MOP) for all ATS or PCS service activities as required
• Demonstrate the ability and willingness to qualify Field Service Representatives in ATS, PCS and communication product skills requirements
• Ability to take the lead role on a PCS commissioning project and be the day-to-day on-site manager, interfacing directly with other trades, contractors and/or end users involved in the project.
• Ability to work effectively across departmental boundaries within ASCO including the Engineering Department, Project Managers and the Sales organization
• Demonstrate the ability and willingness to mentor FSRs and SR FSRs

• Complete ATS maintenance reports including summary page, equipment list, recommendations and ATS data sheets
• Accurately maintain and perform parts and tooling inventory counts
• Recognize service opportunities in the field and communicate them through proper channels
• Respond to and coordinate service delivery for emergency service requests within territory

Daily interactions include the District Service Manager, Customers, Contractors, peers, Service Administration team, ASCO cross functional teams (e.g., Sales, Project Management, Product Management and Engineering)

• Must be willing and able to work nights, weekends, and holidays, as…