Service Manager

Service Manager

Lofts at Hamilton, Dalton, GA, AREY Group, LLC

At AREY Group, we’re not your average property management group – we’re a dynamic real estate crew with a knack for growth and innovation. With a goal to scale up to 10,000 units in the next decade, we’re dedicated to providing the tools and resources to fuel this exciting journey! Our communities are more than just buildings; they’re inspired by the allure of chic boutique hotels and infused with a warm, welcoming atmosphere that we all crave.

But here at AREY, we know the real magic lies in our people. That’s why we’re all about creating a culture you want to be a part of. Whether it’s launching the newest AI tool to make your job easier, bringing everyone together for fun events and celebrations, or never missing a birthday – when you join us, you’re not just an employee, you’re a valued member of our work family with a shared commitment to growing and succeeding together.

Because of that, we are on the hunt for go‑getters ready to embark on a career adventure with us!

• Provide leadership and problem‑solving skills to all maintenance teams as assigned
• Train maintenance staff for technical, safety, customer service and general team skills in accordance with company policy
• Provide clear and consistent feedback to community maintenance staff members while promoting teamwork in a collaborative environment
• Assist the Community Manager in preparation and adherence to annual maintenance and community budgets; control expenditures to help the community meet financial objectives
• Accountable for the overall financial performance and goal attainment related to maintenance
• Complete and document service requests in the property management software
• Participate in an ongoing community improvement plan and preventative maintenance program
• Ensure that lofts are market ready in five business days and in accordance with company policy
• Remove and transfer heavy appliances and equipment from storage area to loft (or vice versa) as circumstances warrant. Assist in moving abandoned furniture, appliances, etc. to dumpster when necessary
• Identify, document, and communicate any energy savings opportunities that can decrease community energy consumption to the Community Manager
• Execute tasks on cleanliness and overall appearance of the community grounds, amenities, building exteriors, loft interiors, breezeways, curbs, signage, leasing office, central garbage areas/trash compactor, parking lots, and other buildings and common areas to meet and exceed AREY Group standards
• Ensure all materials and services meet quality standards, scope and specifications in accordance with company policy
• Diagnose and perform daily and as directed, maintenance/repair on the following:
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances, electric water heaters
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances (where applicable)
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Door deadbolts, hardware, and locks
  • Security systems (where applicable)
  • Ceiling leaks
  • Walls
  • Pool areas, tile, Jacuzzi, pool furniture
• Maintain a clean and orderly work area and maintenance shop in adherence with company policy and ensure that storage areas, shops, etc. remain locked when not in use
• Maintain proper levels of inventory and order maintenance supplies as needed with the Community Manager’s approval
• Assist the Community Manager as directed in obtaining bids and interacting with contractors
• Remain knowledgeable of competitive pricing of supplies and services
• Maintain working knowledge and follow pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and freon
• Adhere to and comply with company safety policy and wear personal protective equipment (PPE) as directed
• Maintain awareness of all utility meter cut‑offs, loft and fixture cut‑offs, sewer cleanouts, etc.
• Maintain knowledge and understanding of the Emergency Preparedness Plan (EPP)…