Director Hospitality

The Director of Hospitality for an integrated resort is responsible for overseeing the hospitality operations of a newly developed resort, which includes 5 star hotels, a theme park, a water park, restaurants, and other amenities. This role requires extensive experience in pre opening activities for major hotels operated by recognized hotel brands, as well as expertise in planning, design, and back of house operations.

The Director of Hospitality will ensure the successful launch and ongoing excellence of all hospitality services within the resort.

• Lead the pre opening phase for the resort's hotels and other hospitality services, ensuring all preparations are completed on time and to the highest standards.

• Oversee the planning and design of hospitality facilities, including guest rooms, public areas, dining venues, and back of house spaces.
• Work closely with architects, designers, and contractors to ensure designs meet brand standards, operational requirements, and guest expectations.
• Ensure that all hospitality areas are designed for efficiency, functionality, and guest satisfaction.
• Implement systems and processes to optimize back of house operations and support front of house services.
• Develop and promote a guest centric culture throughout the resort.

• Build and maintain strong relationships with key stakeholders, including hotel operators, contractors, suppliers, and regulatory authorities.

• Develop and implement operational strategies and standards for all hospitality services, ensuring excellence in guest experience.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
• Minimum of 15 years of experience in hospitality management, with a focus on pre opening activities for major hotels operated by recognized hotel brands.
• Proven experience in planning, design, and back of house operations for hotels and integrated resorts.
• Strong leadership and team management skills, with a track record of building and leading high performing teams.
• Excellent operational management skills, with a focus on delivering exceptional guest experiences.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.
• Excellent communication, negotiation, and stakeholder engagement skills.
• In depth knowledge of hospitality industry trends, best practices, and regulatory requirements.
• Proficiency in hospitality management software and Microsoft Office Suite.