HVAC Field Service Technician

Dive into a refreshing new HVAC opportunity in the swimming pool industry! Make the Move. Make a Difference. Make it Aqua Cal.

COMPANY:
Aqua Cal Auto Pilot Inc.

REPORTS TO:

Field Service Manager

FLSA:
Non-Exempt

HOURS:

Full-time

WHY CHOOSE US?

No sales! Guaranteed 40 hours/week year-round! No on call! Imagine using your HVAC expertise by the poolside - with the industry's best heat pumps. At Aqua Cal Auto Pilot, we are not just offering a job - we're offering a career upgrade in a growing and stable industry, backed by a supportive Employee-Owned Company with nationwide recognition.

Position Summary

Enjoy guaranteed 40-hour workweeks year-round, comprehensive training, and no on-call requirements - all while building a rewarding career and applying your HVAC skills in a rewarding employee-owned environment. As a brand ambassador, you'll be the face of Aqua Cal in the field - supporting our valued dealer network and customers with outstanding communication skills, technical aptitude, and a customer-first mindset. While prior HVAC product knowledge is a plus, we are looking for individuals with strong people skills, a technical or mechanical inclination, and the ability to learn quickly.

Through our comprehensive training program, you will gain the HVAC product knowledge and industry expertise needed to excel in the role. If you're ready to grow with a company that invests in its employees and promotes from within, this is your moment.

Key Responsibilities:

* Receive service calls electronically and travel in a company-owned vehicle to job sites

* Apply your HVAC expertise while expanding your technical knowledge of pool heat pump systems through comprehensive field training.

* Provide high quality support to our dealer network and end users to uphold the strong reputation of the Aqua Cal Service Department.

* Collaborate with supervisors to ensure adherence to company standards and service excellence

* Communicate effectively with internal stakeholders, documenting all relevant information accurately to support efficient completion of field service calls.

* Perform additional duties as assigned.

Other Requirements:

* Strong people skills with the ability to communicate effectively and build positive relationships with customers and tam members.

* Technical aptitude or experience in a technical, mechanical, manufacturing, service, or related environment.

* Demonstrated ability and willingness to learn HVAC products, systems, and industry terminology.

* Highly trainable with the capacity to acquire the HVAC knowledge necessary to excel in the Technical Customer Service Representative role.

* Equivalent combination of education, technical experience, and customer service experience will be considered.

* HVAC Technical School experience is a plus

* Proficient at brazing and soldering using 15%, 45% brazing and 8% soft solder.

* Clean driver's license and background

* Current Refrigerant Handling Certification

* Physical Requirements:

* Kneel for extended periods of time

* Twist and bend at the hips

* Lift up to 100 lbs

* Withstand hot and humid weather conditions for prolonged periods of time

* Must be able to maintain core strength to grab service supplies and materials from the service vehicle multiple times daily

* Must be able to lift and remove themselves regularly from the driver's side of a cargo van.

* Positive, enthusiastic, and flexible attitude

Compensation & Benefits

* Participation in the Team Horner Employee Stock Ownership Plan

* Tuition reimbursement

* Ongoing industry training

* Yearly performance and long service awards and events

* Paid time off:
Holiday, Vacation and Personal

* Health, dental and vision insurance offered

* Short/Long term disability insurance offered

* 401K and Roth offered

* Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives

* Positive and friendly work environment

* Merchandise discounts

…and so much more!

Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are a Drug-free Workplace.

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