Floor Care Technician

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Join us as a Floor Care Technician and earn a $1,000 bonus after your first 90 days!

SUMMARY

As a Floor Care Technician
, you are the driving force behind the resort’s first impressions, keeping our high-traffic public areas and guest spaces immaculate. You will operate professional equipment to maintain, clean, and restore a variety of flooring surfaces, including carpet and tile. Working closely with the housekeeping and maintenance teams, your expertise ensures our resort always delivers a safe, luxury visual experience for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform daily cleaning and maintenance of all floor surfaces, including carpets, tiles, and cement floors
• Respond promptly and professionally to all service calls via radio, phone, or earpiece
• Coordinate, as needed, special cleaning projects and collaborate with management to meet unique floor care needs
• Conduct routine maintenance and cleaning of all floor care equipment
• Identify and report any floor-related issues or concerns to management
• Maintain familiarity with the entire resort complex and outlying areas
• Securely maintain and properly care for radios, keys, and resort vehicles, ensuring their return at the end of each shift
• Consistently demonstrate exceptional customer service skills with both internal and external guests
• Collaborate politely and professionally with other departments and managers regarding special cleaning needs
• Follow all OSHA standards and resort guidelines for safe machine and chemical use
• Support other areas of the housekeeping department as needed due to business demand or management request
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behavior
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and abide by GTRS policies, procedures, and standards

EDUCATION/EXPERIENCE

• Prior experience operating commercial floor care cleaning equipment helpful
• Must have a valid Michigan driver’s license; 21 years of age or older to be insurable under the Resort’s insurance policy.
• Must be able to pass a background investigation and drug screen as a condition of employment

OTHER

SKILLS AND ABILITIES

• Demonstrate patience, a positive and upbeat personality, and a team-oriented work ethic
• Exhibit professionalism and tact in frequent interactions with guests and coworkers
• Strong multi-tasking and organizational skills

TYPICAL PHYSICAL & MENTAL DEMANDS

• Frequently required to use hands to handle, manipulate, or feel objects and to communicate verbally
• Continuously required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 30lbs
• Earpieces may be required to be worn at times to avoid interfering with the guest experience
• Comfortable working both independently and as part of a team
• Capable of handling stressful, fast-paced environments with long hours due to business demands
• Ability to comprehend and follow verbal and written instructions

WORKING CONDITIONS

• Work environment may be loud and fast-paced
• Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays as needed
• Parking assignments may vary seasonally, and employees should be prepared for the possibility of an extended walk to the building

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.

This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America