Shop Foreman - Hector Turf

Shop Foreman

The Shop Foreman is responsible for providing day to day technical leadership to the technicians through positive mentoring tactics to include proper diagnostic and repair procedures as outlined in vendor service manuals. Assist technicians as they assess equipment failures and situations while providing support to help guide critical thinking and problem resolution techniques. Mentor technicians on policies and procedures while also observing daily activities involving equipment repair and maintenance operations to ensure consistent superior service performance.

Inventory and track shared equipment and tools and ensure that the working environment meets the service needs of customers. This position also requires the completion of repair work both internal and external.

To grow and build a successful career with Wesco Turf, you will be responsible for:

• Serve as a lead technician to coach, help and train inside shop technicians.
• Monitor technicians' work performance to make sure they adhere to quality assurance guidelines, taking precautions to ensure that employees work with safety in mind.
• In conjunction with the team leaders: handle all performance and disciplinary matters, address employee complaints and resolve problems in a timely manner.
• Project a positive image to peers, subordinates, our customers, vendors and to the public by providing quality service and maintaining a cost efficient, productive, safe and customer friendly environment.
• Develop a working knowledge of the Company's policies and standard operating procedures.
• Attend all required training, conferences, meetings as directed by the management and/or the Company's various vendors.
• Ensure the Shop is clean and operating safely and in accordance with OSHA, local, state and federal guidelines regarding hazardous materials handling and disposal and our various insurance companies' procedures.
• Use and train proper use of diagnostic equipment to evaluate mechanical, electrical, hydraulic, and pneumatic breakdowns of equipment.
• Provide daily guidance and direction to all technicians assigned to the service teams.
• Responsible for the technical development of all technicians.
• Develop and conduct training classes as required.
• Routinely inspect all shop equipment and work area to maintain a safe environment for all technicians.
• Assist Director of Commercial Service with implementation of shop policies and procedures through positive example and mentoring of others.
• Assist with development and maintenance associated with new technician training initiatives.
• Assist in recruiting, screening, training, and evaluation of all repair and pre-owned technicians.
• In conjunction with the team leaders:
  Conduct performance discussions with technicians on expectations and performance, ensuring they meet minimum performance expectations.
• Maintain a standard level of shop productivity through positive mentoring practices.
• Practice safe work habits and use personal protective equipment as required.
• Attend monthly TAC calls and follow up on open cases with vendors on a weekly basis.
• Performs other duties as assigned.
• Respond to all communication in two hours or less
• When asked/necessary, must be able to keep information confidential
• Create and /or provide content for SOP's.

Wesco's foundation is built on the strength and quality of our people. We are committed to providing all the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates.

Health Insurance – Medical, dental, vision, and life insurance is available to full-time employees, eligible dependents, and spouses.

Wellness – At Wesco, we recognize that our associates are our greatest asset, and our health and happiness are essential to success. The Wellness Program is a comprehensive initiative designed to promote the physical, mental, and emotional well-being of our associates. We aim to create a supportive and inclusive environment that empowers employees to prioritize their health and well-being, leading to increased productivity and employee…