Account Engineer

Job Summary

Position reports to Tetra Pak headquarters in Denton, TX, but will work at various unanticipated work locations throughout the U.S. 25% domestic travel required. Tetra Pak is not sponsoring work visas or relocation for this position.

• Conduct preventive maintenance activities for our customers in the food industry in line with Tetra Pak standard global procedures and reinstate Tetra Pak food packaging and processing systems equipment into the customer's production environment according to defined expectations.
• Execute installation and commissioning tasks of complete Tetra Pak systems.
• Execute installation of relevant rebuilding/upgrade kits according to procedures.
• Execute timely reporting of all discovered technical issues.
• Use continuous improvement methodology to drive performance at the customer site.
• Inform relevant Tetra Pak staff about ongoing service activities as well as any issues affecting the customers or the quality of Tetra Pak service.
• Inform management about any business opportunities discovered for customers.
• Act as an ambassador for Tetra Pak by promoting good working relationships with the customers and ensuring that Tetra Pak’s reputation is sustained.
• Execute and complete all relevant reports in an accurate and timely manner.
• Distribute reports according to existing procedures and ensure that the proper handover is done.
• Execute all work in accordance with Tetra Pak personnel safety, Tetra Pak food safety, and customer safety regulations and requirements.
• Escalate all discovered food safety, quality assurance, and regulatory issues.
• Conduct on-site/off-site operator and mechanical training for internal Tetra Pak and customer personnel.
• Maintain an issue resolution database and perform troubleshooting and fault-finding services onsite and remotely.
• Conduct regular time entry, service reporting, and e-mail correspondence.

Bachelor’s degree in Industrial Systems, Automation, Process, Mechanical, or Electrical Engineering, or a related field, and 5 years of relevant experience. Alternatively, an Associate’s degree in the same fields with 10 years of relevant experience is acceptable.

• Continuous improvement methodology.
• Low and high voltage electrical equipment ranging from 24 to 600 volts, including power supplies, motors, various sensors and actuators, and control systems.
• Using Advanced Allen Bradley or a similar industrial automation platform and their respective components to troubleshoot and perform software updates.
• Troubleshooting and rebuilding various mechanical systems including mechanical seals, bearings, bushings, power transmission (chains and belts), cams, tie rods, pneumatic cylinders, pumps, and valves.
• Providing customer operator and maintenance trainings on modern automated industrial food processing equipment and distribution equipment.
• Reading and understanding electrical schematics, P&IDs, and mechanical drawings.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Any person may provide documentary evidence bearing on the application to the Certifying Officer of the Department of Labor at the following address:

• Certifying Officer
• U.S. Department of Labor
• Employment and Training Administration
• Office of Foreign Labor Certification
• 200 Constitution Avenue, NW
• Room N-5311
• Washington, DC 20210

This notice was posted for at least ten consecutive business days in the internal electronic media of Tetra Pak, Inc.