Fireplace Installation Manager

Job Summary

The Fireplace Installation Manager oversees all aspects of the Fireplace Installation team’s job functions, ensuring adherence to manufacturer specifications, company policies, and client satisfaction. The manager interacts with customers, suppliers, and staff.

• Leadership and Training: Oversee training of all Fireplace Installation employees; develop and implement safety, efficiency, and product knowledge programs in partnership with the Division Manager and Fireplace Technical Trainer.
• Policy and Procedure Management: Maintain and refine policies and procedures to improve productivity and compliance with company and Rio Grande SOPs, delegate duties to supervisors, and ensure execution.
• Operations Oversight: Ensure installation work for brands such as Isokern, Napoleon, Heat & Glo/Heatilator, Flare Fireplaces, European Home, Montigo Del Ray, Spark Modern Fires, Stellar Hearth Products, Town & Country, Urbana Fireplaces and others is performed safely and effectively; observe field personnel during ride‑a‑longs; oversee all commercial work from pre‑construction through test fire.
• Customer Engagement: Coordinate with the inside customer service team to schedule and manage re‑schedules and resolve customer issues respectfully and courteously.
• Project and Safety Management: Conduct job site visits in collaboration with sales teams, ensure OSHA regulation compliance, and maintain fleet safety.
• Other Duties: Perform additional responsibilities as assigned by the Division Manager.

• 75% – Working with Fireplace Installation employees.
• 15% – Partnering with sales team to ensure success at all installations.
• 10% – Overseeing and following up on safety for installation team, including fleet management.

• 8 years minimum fireplace installation or related industry experience.
• Proven leadership skills and history of effectively managing and mentoring teams.
• Strong background in project management and operational oversight.

• Proficiency in labor scheduling and delivering exceptional customer experiences.
• Excellent written and verbal communication skills.
• Strong delegation skills with the ability to hold team members accountable.

• Proficiency in fireplace installation for brands such as Isokern, Napoleon, Heat & Glo/Heatilator, Flare Fireplaces, European Home, Montigo Del Ray, Spark Modern Fires, Stellar Hearth Products, Town & Country, Urbana Fireplaces and others.
• Proficiency with Microsoft Office and company operating systems.
• Knowledge of OSHA rules and regulations; OSHA
  30 certification required.
• NFI certification preferred.

• Valid driver’s license with a good driving record.
• Bilingual proficiency in Spanish is a plus.

Constant = 75 – 100% of the time;
Frequent = 50 – 75% of the time;
Occasional = 25 – 50% of the time;
Rare = less than 25% of the time.

• Constant work performed in an outdoor environment on construction worksites.

• Occasional work performed in a sedentary position.
• Frequent work performed while standing.
• Occasional ability to lift, bend, stop, and kneel.
• Frequent ability for non‑CDL driving.

Rio Grande Co. Benefits Program includes a profit‑sharing plan, 401(k) plan, three medical plans, free virtual healthcare, two dental plans, vision insurance, health savings accounts, flexible spending accounts, short‑term disability, long‑term disability, life insurance, voluntary life insurance, accident insurance, an employee assistance program, and other value‑added benefits plans.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.